OpenText BPS Customers to Share BPM and Dynamic Case Management Success Stories at Gartner Summit

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Keynote, Case studies and Customer Panel Highlight Value of Customer-Centric Processes in Achieving Service Excellence and Driving Business Outcomes

OpenText BPS, the leading provider of business process management (BPM), dynamic case management and enterprise architecture software and solutions, today announced that its customers Chubb Insurance, Vision Service Plan Group (VSP), Intuit and L&T Infotech will share BPM and case management success stories this week during the Gartner Business Process Management Summit to be held at the Baltimore Marriott Waterfront, April 25-27. Conference attendees will have several opportunities, including those highlighted below, to hear how customers are utilizing the OpenText’s flexible BPM Suite and Dynamic Case Management solutions to expedite application development and delivery, streamline work and empower employees and organizations to deliver signature customer experiences.

During the conference, conference goers will also have the opportunity to preview the highly anticipated OpenText Shared Services Center offering which extends high-velocity BPM to the cloud, delivering more than 70 process-enabled business and IT applications on Microsoft® Windows Azure. Unlike traditional, pre-packaged IT and business service applications, OpenText Shared Service Center is process-driven allowing organizations to quickly and easily realize and maximize the value of shared services across business and IT.

OpenText Highlights:

  • Tuesday, April 24 at 5:30pm in Grand Ballroom I - Free pre-conference workshop Getting Started with BPM in which participants will share best practices for justifying and prioritizing BPM projects and learn how to rapidly deliver a solution through a user-driven approach to process visualization, collaboration and application design.
  • Wednesday, April 25 at 2:15pm in Grand Ballroom V - OpenText BPS customers Kelly Romer at Intuit, Yasemin Sezer at L&T Infotech and Wendy Kimball at Vision Service Plan (VSP) will participate in a customer panel titled: Dynamic Case Management: Unifying Experiences to Transform Customer Service and discuss how dynamic case management is helping their organizations achieve better business results by increasing employee productivity, enabling employees to work smarter and improving and expediting decision-making. In this session, moderated by Nathaniel Palmer, Editor-in-Chief at and Executive Director at Workflow Management Coalition (WfMC), attendees will learn how case management creates a flexible organization that can handle the unexpected by addressing unstructured work, enabling collaboration, providing personalized dashboards, and delivering mobile applications.
  • Thursday, April 27 at 12:15pm in Grand Ballroom I - OpenText BPS customer Jorge Rosas, VP of Field Services for Chubb Insurance, and Steve Russell, SVP of R&D for OpenText will deliver the luncheon keynote: Achieving Service Excellence: Making Every Moment Matter. During this presentation attendees will hear how Chubb Insurance builds for success by defining business goals and putting strategy into action to drive process improvement. You’ll also hear how companies are empowering employees, customers and partners with the processes and information they need to deliver signature experiences that yield significant results. Learn how you can achieve business excellence by transforming the user experience, visualizing your business strategy, leveraging intelligence to drive better decisions and delivering higher quality services to customers and outperform your business goals.

During the conference, attendees will also have an opportunity to view demos of OpenText’s Intelligent BPMS (iBPMS), Dynamic Case Management and Mobile BPM solutions at the OpenText BPS booth #1 in the Exhibit Hall.

Wondering which sessions to attend? Check out our “Must See Guide to Gartner BPM” at Because Process Matters. And, be sure to follow us on Twitter @ProcessMatters for live event feeds and session highlights.

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Kim Malseed
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