The availability of Orecx call recording functionality from within Q-Suite allows large cloud and managed service providers to move to an Asterisk based contact center solution.
Fredericton, NB (PRWEB) June 21, 2012
Indosoft Inc., developers of Q-Suite, the leading contact center software suite for Asterisk, announces the availability of call recording functionality from Orecx within Q-Suite 5.7. With this integration, Q-Suite now offers a viable network call recording option for both its premise based contact centers as well as managed hosted call center service providers. Network based call recording minimizes processing power requirements on Asterisk, enhances total call processing capacity and provides the ability to setup a redundant voice recording infrastructure.
Q-Suite provides full featured network call recording capability through Orecx. This can be exclusive or in addition to call recording available through Asterisk. The network based call recording option allows Q-Suite based contact centers to increase the total concurrent call handling capability of their Asterisk servers. Q-Suite admin functionality will provide settings for automatic recording of all calls or selective recording based on campaigns, queues and agents. It also provides supervisor screens to access and listen to recorded calls for quality control and monitoring.
“Our highly affordable, full-featured and open-platform call recording software is the industry’s easiest to install, use and maintain,” said Steve Kaiser, CEO at Orecx. “By adding OrecX to the Q-Suite, Indosoft can now offer its clients a more comprehensive and capable Asterisk-based contact center solution to help enhance quality, reduce cost and increase productivity.”
“Medium and large contact centers require network based call recording for Asterisk” said Justin Traer, Director of Support Services at Indosoft. “The availability of Orecx voice recording functionality from within Q-Suite will allow large cloud based managed contact center service providers to migrate to Asterisk based solutions and offer redundant call recording capability with high availability.”
About OrecX LLC
Headquartered in Chicago, IL, OrecX offers the most affordable and easy to install, maintain and use call recording software for ITSPs and contact centers, and our software incurs no installation costs, provides same-day ROI and is offered in both open-source and open-architecture formats. More information is available at http://www.orecx.com.
About Indosoft Inc.
Indosoft Inc., is the developer of Q-Suite, the industry leading multi-tenant contact center software for Asterisk. Q-Suite has been deployed around the world for medium and large contact centers for over ten years. It is available for both on-premise and cloud based installations. Q-Suite offers a unique ACD with skills based routing and queue prioritization for Asterisk, with .NET and socket library for Computer Telephony Integration (CTI). Q-Suite is also available as a private label contact center technology solution.