Together Parature and ARH will help agencies better serve the needs of constituents, from the individual citizen to businesses, with a simple, cost effective way to provide direct, anytime anyplace access to the answers they need.
Vienna, VA (Vocus) March 4, 2010
Parature, a global leader in on-demand customer service software, announced today a partnership with ARH, LLC a nationally recognized provider of management consulting and information technology services to the federal, state and local governments.
Agencies face a multitude of challenges when it comes to providing great service; rising constituent expectations, a growing volume of interactions, pressures to increase business through online channels, expanding service mandates to fulfill, shrinking resources, tight staffing and even tighter budgets. Parature for Government will enable agencies to resolve their challenges and deliver outstanding service by providing real-time, anywhere anytime support for their constituents, employees, citizens, soldiers, business and anyone who relies on accurate consistent information from their agency while containing costs.
As a leader in on-demand customer service software, we are excited to expand our offering in the government sector and to enter into this partnership with a proven government provider,” said Parature Founder and Chief Strategy Officer, Duke Chung. “Parature is one of the fastest growing customer service and support software companies in the United States and this partnership is a logical next step to expand our footprint in the federal, state and local government communities.”
Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature Customer Service™ software modules allows organizations to effectively manage all of their support needs without additional hardware, software and IT expenses. Parature integrates everything in one dynamic, unified system to increase efficiency across entire organizations, improving processes among customer support, operations, development and sales.
“We are excited to partner with Parature to deliver proven, cutting-edge software that will provide the greatest value to our customers,” said ARH President, Rodney Hopfe. “Together Parature and ARH will help agencies better serve the needs of constituents, from the individual citizen to businesses, with a simple, cost effective way to provide direct, anytime anyplace access to the answers they need. It’s a win win for the agency and the constituents they serve.”
ARH is a Colorado-based 8(a) company with over 25 years experience working with the federal, state and local government. ARH works with its business partners to provide IT solutions to customers worldwide; providing clients with a range of services that include CRM, data center solutions, IT security, implementation, strategic business planning, and training. As a Parature Premier partner, ARH offers Parature Customer Service software and services through the SBA 8(a), GSA Schedule #GS-35F-0119U and SEWP IV contracts.
Parature enables organizations to better serve, support, engage with and retain their customers via the Web. Industry-leading, on-demand Parature Customer Service™ software provides customer service organizations with a comprehensive, multi-channel way to meet the growing expectations of their customers. With more than 10 years experience, Parature serves organizations in a wide variety of industries worldwide and helps support more than 16 million end users. Parature is among Inc. Magazine’s Top 100 Fastest Growing Private Software Companies and is the recipient of numerous product, technology, and leadership awards. Today, the Parature name is synonymous with innovation and value in Web-based customer service software, strategies and best practices. Parature is headquartered in Vienna, Virginia with offices in San Francisco and the U.K. For more information, visit http://www.parature.com or follow @parature on Twitter.
ARH, LLC is a Colorado-based company with over 25 years experience working with federal, state and local governments. ARH works with its business partners to provide IT solutions to customers worldwide. ARH received its 8(a) certification from the Small Business Administration in 2006. They are small, disadvantaged, minority, and woman-owned. They provide clients with a range of services that include CRM, data center solutions, IT security, implementation, strategic business planning, and training.