Additionally, the integration capability of Parature with our Association Management Software, TIMSS, will enable us to streamline our member support.
Vienna, VA (Vocus) June 23, 2008
Parature, the global leader in on-demand customer service software , announced today that the American Society for Training & Development (ASTD) has selected Parature Customer Service™ software to manage the service and support requests for members, as well as their own internal staff. ASTD is the world’s largest association dedicated to workplace learning and performance professionals. ASTD’s members work in thousands of organizations of all sizes, in government, as independent consultants, and suppliers, and come from more than 100 countries.
“Parature Customer Service software enables our support teams to effectively manage requests and provide a high level of attention to our internal and external customers,” stated Walter Tyree, ASTD Director of Technology. “Additionally, the integration capability of Parature with our Association Management Software, TIMSS, will enable us to streamline our member support.”
Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature modules allows organizations to effectively manage all of their support needs. This dynamic, on-demand software enables organizations to get up and running quickly, easily and efficiently.
“Associations are consistently challenged to retain their members and effectively manage their member support requests,” said Duke Chung, Parature President and CEO. “Parature is championing the way to provide associations with the smartest, most efficient way to manage all of their support needs; increasing member retention and improving the overall effectiveness of their support teams.”
Parature, the leader in on-demand customer service software, makes it possible for any business to leverage the Internet to provide outstanding customer service. The company’s software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. Founded in 2000, Parature received the 2007 Product of the Year Award from Customer Interaction Solutions magazine and has been named to the Inc. 5000 list of Fastest Growing Private Companies in America. For the past three consecutive years Parature has been on the Washington Business Journal’s list of Best Places to Work. Headquartered in Vienna, Virginia, Parature is at work in organizations of all types and sizes, and helps support more than 10 million end users worldwide. For more information, visit http://www.parature.com.
dtenorio @ parature.com