Organizations, today, are facing a Web-savvy generation of employees who demand cutting-edge resources and timely support
Vienna, VA (Vocus) August 26, 2008
Parature, the global leader in on-demand customer service software , announced today that Planned Parenthood Southeastern Pennsylvania (PPSP) has selected Parature Customer Service™ software to manage the IT service and support requests for their organization, as well as a new collaborative organization, BetterHealth. Located in Philadelphia, PA PPSP is an affiliate of the Planned Parenthood Federation of America (PPFA) and serves Philadelphia, Delaware, and Montgomery Counties in Pennsylvania.
The PPSP support site powered by Parature Portal™ will support approximately 220 staff, according to Michael Miller, Director of Information Technology. The legacy software they utilized to manage their support processes lacked the flexibility, integration capabilities and reporting features that Parature Customer Service software enables. Implementing Parature's dynamic software suite ensures effective internal communication, and enables staff self-service all in one unified system.
"Parature Customer Service software enables us to effectively manage support requests, allowing us to provide the level of service our employees deserve," says Miller. "Our employees are responding quickly to the benefits of the software, and are feeling empowered by their contributions to building the knowledgebase. Additionally, the glossary feature has been a great asset to us - as a non-profit working with government acronyms and unusual terminology - it has enabled us to build a convenient reference area of terms and descriptions. With Parature we have a central location to manage our IT projects, allowing us to improve response times and be more proactive."
Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today's Web world. The seamlessly integrated suite of Parature modules allows organizations to effectively manage all of their support needs. This dynamic, on-demand software enables organizations to get up and running quickly, easily and efficiently.
"Organizations, today, are facing a Web-savvy generation of employees who demand cutting-edge resources and timely support," said Duke Chung, Parature President and CEO. "Parature is championing the way to provide these organizations with the smartest, most efficient way to manage the support needs of their staff while improving the overall effectiveness of their support teams."
Parature, the leader in on-demand customer service software, makes it possible for any business to leverage the Internet to provide outstanding customer service. The company's software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to better and more efficiently serve, support, engage with and retain customers in today's Web world. Founded in 2000, Parature received the 2007 Product of the Year Award from Customer Interaction Solutions magazine and has been named to the Inc. 5000 list of Fastest Growing Private Companies in America. For the past three consecutive years Parature has been on the Washington Business Journal's list of Best Places to Work. Headquartered in Vienna, Virginia, Parature is at work in organizations of all types and sizes, and helps support more than 10 million end users worldwide. For more information, visit http://www.parature.com.
Parature is hiring talented people, please visit http://www.parature.com/careers.aspx for more information on joining this winning team.
dtenorio @ parature.com
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