Parature Best Practices Webinar Explores How Colleges and Universities Can Successfully Support Thousands of Students and Staff across Multiple Campuses

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Industry Thought Leader David Cano to Discuss Solving Support Challenges through the Implementation of On-Demand Software

Parature Logo [How Kellogg Successfully Supports 3,000 MBA Students Across Multiple Campuses]

Vienna, VA March 25, 2009-- Parature, the global leader in on-demand customer service software, announced today that it will sponsor a free webinar offering customer service and support professionals, within the higher education community, insight into successfully solving support challenges and standardizing interdependent support locations. The webinar entitled "How Kellogg Successfully Supports 3,000 MBA Students across Multiple Campuses" will be held on Tuesday, March 31, 2009 at 2:00pm EDT. To register for the webinar, please visit

Students, faculty and staff look to their campus resources to provide them with the most current information, answers to their questions and the very best support experience. But oftentimes, campus resources are limited and responding to high volumes of calls, emails and repetitive questions burdens campus support departments, decreases satisfaction and raises overall costs. Colleges and universities, today, need to ensure the best, most complete online service experience to keep their growing campus communities happy, no matter how many facilities and locations they serve and no matter where in the world their students are located.

"How Kellogg Successfully Supports 3,000 MBA Students Across Multiple Campuses" will feature David Cano, IT Consultant - Kellogg School of Management at Northwestern University. David is the Technical Support Center Manager, overseeing a staff of 26 consultants who provide technical support for all 3,000+ Executive, Full-Time, Part-Time and International Executive MBA students, as well as 1,000 faculty and staff at this top ranked university.

In this webinar, David will share his industry expertise and discuss how Kellogg uses on-demand service software to solve their support challenges and how they implemented this technology across four interdependent support locations, spanning three cities for campus wide standardization and efficient student, faculty and staff support.

Parature's "Best Practices in Customer Service" webinar series is designed to serve as an educational and informational resource for organizations throughout various industry sectors to gain insight into customer support best practices that can be applied to help them more efficiently serve, support, retain, engage with, and maximize the value of every customer.

Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today's Web world. The seamlessly integrated suite of Parature Customer Serviceā„¢ software modules allows organizations to effectively manage all of their support needs without additional hardware, software and IT expenses. Parature integrates everything in one dynamic, unified system to increase efficiency across entire organizations, improving processes among customer support, operations, development and sales.

To register for this webinar or to view previous webinars in the series visit:

Parature, Inc.
Parature, the leader in on-demand customer service software, makes it possible for any business to leverage the Internet to provide outstanding customer service. The company's software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to better and more efficiently serve, support, engage with and retain customers in today's Web world. Founded in 2000, Parature received the 2007 and 2008 Product of the Year Award from Customer Interaction Solutions magazine and has been named to the Inc. 5000 list of Fastest Growing Private Companies in America. For the past three consecutive years Parature has been on the Washington Business Journal's list of Best Places to Work. Headquartered in Vienna, Virginia, Parature is at work in organizations of all types and sizes, and helps support more than 10 million end users worldwide. For more information, visit

Parature is hiring talented people, please visit for more information on joining this winning team.

Media Contact:
Dayna Tenorio


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