Aria Systems is committed to creating the most robust customer lifecycle management environment for their clients and to providing them with the best customer service possible
Vienna, VA (Vocus) August 28, 2009
Parature, the global leader in on-demand customer service software, announced today that Aria Systems has selected Parature Customer Service software to efficiently manage their customer service and support. Aria Systems is the leading provider of on-demand billing and customer lifecycle management solutions.
"Aria Systems is committed to creating the most robust customer lifecycle management environment for their clients and to providing them with the best customer service possible," stated Aria's Vice President, Customer Operations, Andy Frizzell. Aria's requirement for customer service software emerged from their objective to have a scalable system that empowers its customers with self-service. Parature Customer Service software enables Aria to provide multi-channel support offerings, including self-service, so that customers can choose their preferred method of support. An integrated customer portal, knowledgebase and trouble ticket system, as well as a host of other modules allows Aria to efficiently manage their support needs, improving customer service.
"Parature understands the importance of our customer service goals and the value of customer loyalty," stated Mr. Frizzell. "Both of our organizations have a significant focus on the fast-growing interactive media and online gaming markets furthering our common goals and appreciation for supporting this market. Parature Customer Service software will help us to scale our business and make our customers happy."
Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today's Web world. The seamlessly integrated suite of Parature Customer Service™ software modules allows organizations to effectively manage all of their support needs without additional hardware, software and IT expenses. Parature integrates everything in one dynamic, unified system to increase efficiency across entire organizations, improving processes among customer support, operations, development and sales.
"Software organizations are consistently challenged to effectively manage the customer experience and increase brand loyalty," said Duke Chung, Parature President and CEO. "Parature is committed to setting the standard for support teams worldwide with our customer service software suite which integrates a customer portal, knowledgebase and ticketing in one dynamic, tightly unified system that can manage all the support needs of any organization. We will continue championing the way by bringing the most advanced software to market, providing the smartest, most efficient way for organizations to support their customers, increase retention and reduce costs."
Parature, the leader in on-demand customer service software, makes it possible for any business to leverage the Internet to provide outstanding customer service. The company's software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to better and more efficiently serve, support, engage with and retain customers in today's Web world. Founded in 2000, Parature received the 2007 and 2008 Product of the Year Award from Customer Interaction Solutions magazine and has been named to the Inc. 5000 list of Fastest Growing Private Companies in America. Parature has been named to both the Washington Business Journal's list of Best Places to Work and The Washingtonian list of Great Places to Work. Headquartered in Vienna, Virginia, Parature is at work in organizations of all types and sizes, and helps support millions of end users worldwide. For more information, visit http://www.parature.com or follow @Parature on Twitter.
dtenorio (at) parature (dot) com