We are able to locate previous customer emails in a matter of minutes. Additionally, it has enabled us to keep track of our incoming emails and report monthly on trends.
Vienna, VA (Vocus) May 22, 2008
Parature, the global leader in on-demand customer service software , announced today that the American Legacy Foundation® has selected Parature Customer Service™ software and is just one of the many organizations using it to manage the inquiries they receive about the organization, advertisements, grants, and general FAQs. The American Legacy Foundation was created as a result of the November 1998 Master Settlement Agreement (MSA) reached between attorneys general from 46 states, five US territories and the tobacco industry, and is the only national foundation dedicated exclusively to fighting the tobacco industry.
The foundation, after reevaluating their consumer response needs, explored its options and chose Parature Customer Service software, according to Jackie Berkowitz, the foundation’s communications specialist. Legacy found that Parature’s software ensured effective and streamlined communication, as well as self-service all in one unified system.
“Implementing Parature Customer Service software has enabled us to streamline our contact with our customers,” stated Berkowitz. “We are able to locate previous customer emails in a matter of minutes. Additionally, it has enabled us to keep track of our incoming emails and report monthly on trends.”
Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers them to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature modules allows organizations worldwide, including associations, leading educational institutions, technology companies, and other diverse industries to effectively manage all of their support needs. This dynamic, on-demand software enables organizations to get up and running quickly, easily and efficiently.
“National and local foundations, associations, and societies are continuously seeking solutions to effectively manage their customer, consumer, and member questions and support requests,” said Duke Chung, Parature President and CEO. “Parature is championing the way to provide them with the smartest, most efficient way to streamline and strengthen ongoing customer responsiveness and communication; improving the efficiency & effectiveness of their support teams.”
Parature, the leader in on-demand customer service software, makes it possible for any business to leverage the Internet to provide outstanding customer service. The company’s software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. Founded in 2000, Parature received the 2007 Product of the Year Award from Customer Interaction Solutions magazine and has been named to the Inc. 5000 list of Fastest Growing Private Companies in America. For the past three consecutive years Parature has been on the Washington Business Journal’s list of Best Places to Work. Headquartered in Vienna, Virginia, Parature is at work in organizations of all types and sizes, and helps support more than 10 million end users worldwide. For more information, visit http://www.parature.com.
dtenorio @ parature.com