Parature Ranked Among Fastest Growing Companies in North America on Deloitte’s 2012 Technology Fast 500™

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Rapid Adoption of Multichannel Customer Support Across Enterprises Attributed to 153% Revenue Growth

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Customer Service Software That Revolves Around You

Parature is honored to be selected as a Deloitte Fast 500 company for the fourth time in five years, and we are committed to setting the standard for customer engagement and will continue to bring innovative products to this market

Parature, a global leader in cloud-based customer service software, today announced that the company has been named to the Deloitte Technology Fast 500™, a listing of the 500 fastest growing technology, media, telecommunications, life sciences and clean technology companies in North America. Rankings are based on percentage of fiscal year revenue growth during the period from 2007 to 2011. Parature experienced 153% revenue growth due to the adoption and use of its leading multichannel customer support across enterprises.

Parature’s Chairman and Co-founder, Duke Chung, credits the vast market Parature serves, the company’s breakthrough customer service technology and its forward-thinking customers with the company’s revenue growth over the past five years. “We have been able to grow into a global leader of customer service software and we attribute that growth to the increasing role of customer support software on social platforms and our continuing product excellence,” said Chung. “Parature is honored to be selected as a Deloitte Fast 500 company for the fourth time in five years, and we are committed to setting the standard for customer engagement and will continue to bring innovative products to this market.”

Parature has continued developing and releasing exciting products in 2012 that will attribute to future growth. In July, Parature released a next-generation version of its service desk that allows customer service representatives to log into a brand new agent interface with faster, easier access to customer information, as well as improved usability and readability for even more efficient customer service and support.

In October, the company announced the Parature Social Monitor , the first social monitoring and engagement solution designed specifically for customer service teams to help organizations improve customer satisfaction, increase customer retention and protect brand reputation while improving internal efficiencies. Organizations in education, government, gaming, software and technology and other industries can provide a social media platform for customer comments and questions, proactively monitor conversations on Facebook and Twitter, and leverage advanced workflow and routing among multiple teams to resolve inquiries faster and increase customer satisfaction.

In November, Parature released its mobile service desk for general availability, allowing customer service and support agents to view, manage and respond to customer issues from any mobile device. “Our customers’ experience, and in turn, the service experience of their customers, is incredibly important to us,” says Ching-Ho Fung, CEO and Co-founder of Parature.

“Parature has responded to the emerging technologies that are changing the face of customer service to provide a superior and comprehensive multi-channel service solution for both agents and customers.”

About Deloitte’s 2012 Technology Fast 500™
Technology Fast 500, conducted by Deloitte & Touche LLP, provides a ranking of the fastest growing technology, media, telecommunications, life sciences and clean technology companies – both public and private - in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2007 to 2011.

In order to be eligible for Technology Fast 500 recognition, companies must own proprietary intellectual property or technology that is sold to customers in products that contribute to a majority of the company's operating revenues. Companies must have base-year operating revenues of at least $50,000 USD or CD, and current-year operating revenues of at least $5 million USD or CD. Additionally, companies must be in business for a minimum of five years, and be headquartered within North America.

About Parature
Parature is the industry’s leading provider of cloud-based customer engagement solutions and is used to support approximately 55 million end users worldwide. Parature empowers customer service organizations to monitor, manage, resolve and respond to a high volume of service issues across multiple communication channels, including the growing number of service-related conversations that are happening every day within social media channels. With more than a decade of experience, Parature delivers support and social media engagement and management solutions to mid-size and enterprise organizations across a wide variety of industries. Parature is among Inc. Magazine’s Top 100 Fastest Growing Private Software Companies and is the recipient of numerous product, technology, and leadership awards. Parature is used by some of the world’s most innovative organizations, federal agencies and companies, including Tagged, Evernote and Threadless. Parature is headquartered in Herndon, Virginia. For more information, visit http://www.parature.com, follow @parature on Twitter, or like us on Facebook at facebook.com/parature.

Media Contact
Kimberly Rickards
Gabriel Marketing Group
KimS(at)gabrielmarketing(dot)com
703-994-6358

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