Parature to Unveil Fall ’07 Product Release

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Parature’s latest product offering continues to set the standard for the industry.

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Parature is continuing to set the standard for support teams worldwide with our commitment to bring best-in-class customer support software to market and the Parature Fall ’07 release affirms this commitment.

Parature, the global leader in on-demand customer support and help desk software , today announced their Fall ’07 release celebration will take place on Thursday, November 15, 2007 at McCormick & Schmick’s Seafood Restaurant in Tyson’s Corner, VA from 6:00 PM to 9:00 PM. Parature Fall ’07 will be the company’s most robust product release of its award winning customer support software to date with over 100 changes and enhancements to the product suite. Parature Fall ’07 promises to ‘raise the bar’ for customer support software for organizations around the globe.

“Parature is the fastest growing customer support software company in the United States and we are excited to be unveiling this monumental product release to our customers, investors, and employees in a celebratory atmosphere,” stated Duke Chung, Parature CEO and President. “Parature is continuing to set the standard for support teams worldwide with our commitment to bring best-in-class customer support software to market and the Parature Fall ’07 release affirms this commitment.”

Parature is a Software-as-a-Service (SaaS) provider that enables organizations to fundamentally change the way they support their customers by enabling customer self-service, increasing customer retention and reducing the cost of support. The Parature suite of modules is seamlessly integrated into one solution allowing organizations to effectively manage all of their support needs. This dynamic, online software provides all of the tools necessary to resolve issues quickly and reliably while increasing satisfaction ratings.

The Parature Fall ’07 release is the culmination of months of dedicated research and solicited customer feedback, resulting in the largest, most robust Parature release to date. As always, with Parature’s Software-as-a-Service (SaaS) model, customers will experience a seamless transition to Fall ’07, with no software to download or IT involvement required.

About Parature, Inc.
Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs. The Parature suite of modules empowers associations, businesses, academic institutions, gaming/interactive media and government with the ability to provide critical service information on a 24/7 basis while reducing the inbound support load through customer self-service. As a Software-as-a-Service (SaaS) provider, we deliver our solutions over the Internet using a secure, scalable application and system architecture, which allows our customers to eliminate expensive up-front hardware and software costs and to quickly deploy and adopt our on-demand software. Parature helps support over 8,000,000 end-users worldwide and is headquartered in Vienna, VA. For more information about Parature please visit http://www.parature.com or call 1.877.GO.PARATURE.

Media Contact:
Gary McNeil
(703) 564-7758
gmcneil @ parature.com

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