Designed to integrate seamlessly with Parature’s help desk software, KBI KnowledgeBases affords customers the benefit of promptly enabling their knowledgebase to provide a complete customer support experience.
Vienna, VA (Vocus) March 10, 2008
Parature, the global leader in on-demand customer service software , and KnowledgeBroker, Inc. (KBI), worldwide prepackaged computer support content provider, announced at the HDI Annual Conference and Expo 2008 that they have completed an integration partnership agreement. KBI's KnowledgeBases are now fully integrated with Parature Customer Service™ help desk software, providing customers the ability to immediately populate their knowledgebase with out-of-the-box answers to computer support questions.
“As the global leader in on-demand customer service software , we are delighted to announce this partnership with KBI,” stated Duke Chung, Parature CEO and President. “Parature is the fastest growing customer support and help desk software company in the United States and integration partnerships are a natural progression of our growth plans. This relationship will help us to expand our integration and service capabilities to continue setting the standard for support teams worldwide, providing the smartest, most efficient way for organizations to support their customers.”
Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature modules allows organizations to effectively manage all of their support needs. This dynamic, on-demand software enables organizations to get up and running quickly, easily and efficiently.
“KnowledgeBroker's Technical Support KnowledgeBases provide a cost effective, secure and practical answer to ongoing computer support issues,” said Brad Stanley, Managing Director of KnowledgeBroker. “Designed to integrate seamlessly with Parature’s help desk software, KBI KnowledgeBases affords customers the benefit of promptly enabling their knowledgebase to provide a complete customer support experience.”
KBI’s KnowledgeBases for Parature’s help desk software streamlines the support process by providing customers immediate answers to thousands of computer support questions. Inbound call and email volume is also reduced as end users find answers themselves via self-service options. KBI's KnowledgeBases provide immediate first-tier support for more than 190+ desktop applications.
Parature, the leader in on-demand customer service software, makes it possible for any business to leverage the Internet to provide outstanding customer service. The company’s software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. Founded in 2000, Parature received the 2007 Product of the Year Award from Customer Interaction Solutions magazine and has been named to the Inc. 5000 list of Fastest Growing Private Companies in America. For the past three consecutive years Parature has been on the Washington Business Journal’s list of Best Places to Work. Headquartered in Vienna, Virginia, Parature is at work in organizations of all types and sizes, and helps support more than 8 million end users worldwide. For more information, visit http://www.parature.com.
KnowledgeBroker (http://www.kbi.com) is a leading provider of prepackaged computer solutions. Established in 1992, KBI licenses a comprehensive KnowledgeBase with solutions for more than 190 desktop and internet applications, operating systems, graphics programs, and digital devices. KnowledgeBroker's content integrates directly into partner systems and resides safely behind the user's firewall, never compromising security. KBI updates the KnowledgeBase quarterly. For more information contact KnowledgeBroker at 800.829.4524 or send an E-mail to sales @ kbi.com.
dtenorio @ parature.com