This new solution highlights how the flexibility of the Microsoft Dynamics CRM platform enables rapid innovation from Microsoft partners like Parature.
Vienna, VA (Vocus) December 11, 2009
Parature, a global leader in on-demand customer service software, announced today integration between its well-known customer service software suite and Microsoft Dynamics CRM. Parature’s integration, named ParaConnect for Microsoft Dynamics CRM Online, offers a customer service suite for Microsoft customers. This integration provides their customers with a one-stop shop for all their service and support needs, leading to greater all-around customer satisfaction.
“This new solution highlights how the flexibility of the Microsoft Dynamics CRM platform enables rapid innovation from Microsoft partners like Parature,” said Brad Wilson, general manager of Microsoft Dynamics CRM at Microsoft Corp. “The combined solution provides a great customer experience for new and experienced users alike.”
Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature Customer Service™ software modules allows organizations to effectively manage all of their support needs without additional hardware, software and IT expenses. Parature integrates everything in one dynamic, unified system to increase efficiency across entire organizations, improving processes among customer support, operations, development and sales.
“As a leader in on-demand customer service software, we are delighted to enter into a partnership with such a distinguished company as Microsoft, a proven leader in online CRM solutions” said Parature Founder and Chief Strategy Officer, Duke Chung. “Parature continues to develop partnerships and integrations that improve the efficiency of customer support and the customer experience. ParaConnect for Microsoft Dynamics CRM Online opens a new world of visibility and intelligence for organizations and reflects the commitment we have to our partners and customers’ success by providing the smartest, most efficient way for businesses to deliver great customer experiences.”
To learn more about this integration, please e-mail microsoftintegration (at) parature (dot) com.
Parature, a leader in on-demand customer service software, makes it possible for any business to leverage the Internet to provide outstanding customer service. The company’s software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. Founded in 2000, Parature received the 2007 and 2008 Product of the Year Award from Customer Interaction Solutions magazine and has been named to the Inc. 5000 list of Fastest Growing Private Companies in America. Parature has been named to both the Washington Business Journal’s list of Best Places to Work and The Washingtonian list of Great Places to Work. Headquartered in Vienna, Virginia, Parature is at work in organizations of all types and sizes, and helps support millions of end users worldwide. For more information, visit http://www.parature.com or follow @Parature on Twitter.