Parature is providing us with a multichannel support platform that ultimately creates a better experience for all of our customers.
Herndon, VA (PRWEB) May 30, 2012
Parature, a global leader in cloud-based customer service software, announced today that PeopleMatter, provider of the only integrated talent management solution specifically built to serve hourly workforces, has chosen the company to provide the customer service software for its support portal.
“Parature is providing us with a multichannel support platform that ultimately creates a better experience for all of our customers,” said Mark Deaton, Vice President of Customer Experience of PeopleMatter. “Parature’s customer service platform allows us to scale our client-facing support portal as we grow. Their solution gives us the opportunity to provide better bilingual service, as well as offer self-help content. These features made Parature an obvious choice for us as we continue to grow and seek better ways to support our customers.”
Using Parature’s cloud-based service, PeopleMatter can now provide a customized self-service knowledgebase with EasyAnswer ™ auto suggested answers to look up frequently-asked questions anytime, from anywhere. This not only strengthens PeopleMatter’s own internal efficiencies, but it provides their clients a simple way to find answers and information. PeopleMatter customers can also submit trouble tickets on the support portal or chat live with a customer service representative, a feature that has been frequently used since the Parature implementation.
With Parature’s bilingual support, PeopleMatter also has a new way to engage and communicate with its Spanish-speaking clients, which has been a priority for the company as its user base continues to expand.
“PeopleMatter is very committed to customer service; given the industry they are in, they understand how critical it is to provide great service to their clients,” said Duke Chung, Chairman and Co-Founder of Parature. “As a SaaS-based provider, PeopleMatter also knew how important it was to select a cloud-based customer support provider. Parature’s scalability enables us to the needs of PeopleMatter as they grow. We are very excited about this partnership and are proud to power PeopleMatter’s support portal so they can continue providing superior customer service to all of their clients.”
PeopleMatter provides the only comprehensive talent management solution for the service industry. We help employers identify, develop and engage dependable talent to provide exemplary customer service. PeopleMatter’s platform of HR tools handles hiring, scheduling, learning, recognition and performance management. Our integrated technology manages the process, so employers can focus on the talent. PeopleMatter. The name says it all. PeopleMatter is headquartered in Charleston, S.C., and on the Web at http://www.peoplematter.com, @peoplematterhr and facebook.com/PeopleMatter.HR.
Parature is the industry’s leading provider of cloud-based customer engagement solutions and is used to support over 40 million end users worldwide. Parature empowers customer service organizations to monitor, manage, resolve and respond to a high volume of service issues across multiple communication channels, including the growing number of service-related conversations that are happening every day within social media channels. With more than a decade of experience, Parature delivers support and social media engagement and management solutions to mid-size and enterprise organizations across a wide variety of industries. Parature is among Inc. Magazine’s Top 100 Fastest Growing Private Software Companies and is the recipient of numerous product, technology, and leadership awards. Parature is used by some of the world’s most innovative organizations, federal agencies and companies, including Tagged, Evernote, Threadless and PeopleMatter. Parature is headquartered in Herndon, Virginia. For more information, visit http://www.parature.com , follow @parature on Twitter, or like us on Facebook at facebook.com/parature.