Parature is championing the way to provide educational institutions with the smartest, most efficient way to manage the support needs of their students, faculty and staff; increasing student retention and improving the overall effectiveness of their support teams.
Vienna, VA (Vocus) July 31, 2008
Parature, the global leader in on-demand customer service software, announced today that The Jewish Theological Seminary (JTS) has selected Parature Customer Service™ software to manage the service and support requests of their students, faculty and staff. Located in New York City, JTS is the academic and spiritual center of Conservative Judaism worldwide, encompassing a world-class library and five schools.
JTS serves a community of over 700 students and 400 faculty and staff, according to Lewis Lane, Assistant Director of IT. The legacy software they utilized to manage their support processes lacked integration between the knowledgebase and ticket system, permission levels to limit system access, and the reporting features that Parature Customer Service software enables. Implementing Parature Customer Service software ensures effective internal communication, exceptional community support, and enables student, faculty and staff self-service all in one dynamic, unified system.
"Parature Customer Service software enables us to effectively manage support requests, empowering us to provide the level of service our community deserves," says Lane. "The software allows us to provide an immediate response to the originator of a ticket; improving our response times to the community, it helps us to recognize trends; allowing us to be more proactive, and provides a central location to manage our IT projects. Since implementing Parature, our ticket response and completion times have already been reduced, and we are seeing a high volume of traffic in the FAQs which, in turn, reduces the number of tickets submitted."
Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today's Web world. The seamlessly integrated suite of Parature modules allows organizations to effectively manage all of their support needs. This dynamic, on-demand software enables organizations to get up and running quickly, easily and efficiently.
"The education community is facing a Web-savvy generation of students who demand cutting-edge campus resources," said Duke Chung, Parature President and CEO. "Parature is championing the way to provide educational institutions with the smartest, most efficient way to manage the support needs of their students, faculty and staff; increasing student retention and improving the overall effectiveness of their support teams."
Parature, the leader in on-demand customer service software, makes it possible for any business to leverage the Internet to provide outstanding customer service. The company's software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to better and more efficiently serve, support, engage with and retain customers in today's Web world. Founded in 2000, Parature received the 2007 Product of the Year Award from Customer Interaction Solutions magazine and has been named to the Inc. 5000 list of Fastest Growing Private Companies in America. For the past three consecutive years Parature has been on the Washington Business Journal's list of Best Places to Work. Headquartered in Vienna, Virginia, Parature is at work in organizations of all types and sizes, and helps support more than 10 million end users worldwide. For more information, visit http://www.parature.com.
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dtenorio @ parature.com