How Trulia Leveraged World-Class Technology to Transform Their Customers into Raving Fans and Made Their Support Team Legendary
Vienna, VA (Vocus) May 6, 2008 –-
Parature, the global leader in on-demand customer service software, announced today that Parature VP of Marketing, Gary McNeil, will co-present with customer Brian Sparr, Manager Customer Operations, Trulia in the Innovative Support Technology session of the Service & Support Professionals Association (SSPA) Best Practices 2008 conference on Tuesday, May 6, 2008 at 9:30am. The presentation entitled, "How Trulia Leveraged World-Class Technology to Transform Their Customers into Raving Fans and Made Their Support Team Legendary" will demonstrate how Trulia leveraged the power of Parature Customer Service™ software to empower their support organization to serve their customers better, exceeding customer expectations by keeping up with daily activities and building more interactive solutions for their customers. Attendees will learn how to leverage on-demand technology to increase efficiency and effectiveness in their support organizations, how to gain maximum visibility into the health of their customers, and how to make it easier than ever for their support organization to exceed customer expectations more profitably. This pre-eminent industry event is being held at the Santa Clara Convention Center in Santa Clara, CA May 4 – 6, 2008.
Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature modules allows organizations to effectively manage all of their support needs. This dynamic, on-demand software enables organizations to get up and running quickly, easily and efficiently.
Parature, the leader in on-demand customer service software, makes it possible for any business to leverage the Internet to provide outstanding customer service. The company’s software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. Founded in 2000, Parature received the 2007 Product of the Year Award from Customer Interaction Solutions magazine and has been named to the Inc. 5000 list of Fastest Growing Private Companies in America. For the past three consecutive years Parature has been on the Washington Business Journal’s list of Best Places to Work. Headquartered in Vienna, Virginia, Parature is at work in organizations of all types and sizes, and helps support more than 8 million end users worldwide. For more information, visit http://www.parature.com.
Parature is hiring talented people, please visit http://www.parature.com/careers.aspx for more information on joining this winning team.