Duke Chung to speak on customer service in the cloud at the 7th annual technology conference.
Vienna, VA (Vocus) March 6, 2010 –-
Parature, a global leader in on-demand customer service software, announced today that Parature Founder and Chief Strategy Officer, Duke Chung will speak on the topic of customer service in the cloud during the 7th annual Montgomery Technology Conference. Recognized as one of the premier technology conferences in the country, attendees will have the opportunity to hear from 150 of the finest emerging growth private companies in the internet, wireless, information technology, communications and related media and technology sectors. The 2010 program will emphasize key technology trends impacting the industry including virtualization, cloud computing, security and social media. The conference will be held at the Fairmont Miramar Hotel & Bungalows in Santa Monica, CA March 9 - 10, 2010. Mr. Chung’s presentation will take place on Tuesday, March 9th at 9:00 A.M.
Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature Customer Service™ software modules allows organizations to effectively manage all of their support needs without additional hardware, software and IT expenses. Parature integrates everything in one dynamic, unified system to increase efficiency across entire organizations, improving processes among customer support, operations, development and sales.
Parature enables organizations to better serve, support, engage with and retain their customers via the Web. Industry-leading, on-demand Parature Customer Service™ software provides customer service organizations with a comprehensive, multi-channel way to meet the growing expectations of their customers. With more than 10 years experience, Parature serves organizations in a wide variety of industries worldwide and helps support more than 16 million end users. Parature is among Inc. Magazine’s Top 100 Fastest Growing Private Software Companies and is the recipient of numerous product, technology, and leadership awards. Today, the Parature name is synonymous with innovation and value in Web-based customer service software, strategies and best practices. Parature is headquartered in Vienna, Virginia with offices in San Francisco and the U.K. For more information, visit http://www.parature.com or follow @parature on Twitter.