Parature Webinar Explores the Future of Great Service across College and University Campuses

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Industry Thought Leader Nancy Rubin to Discuss How to Deliver A+ Service to Faculty, Staff and Students While Reducing Costs

Parature, the global leader in on-demand customer support and help desk software, announced today, that it will sponsor a free webinar offering higher education customer support professionals tips and techniques for increased effectiveness within their support teams. The webinar entitled “The Future of Great Service at Colleges and Universities -- How to Deliver A+ Service to Your Faculty, Staff and Students While Reducing Costs” will be held on Wednesday, July 25, 2007 at 2:00pm EST. To register for the webinar, please visit http://www.parature.com/res_webinars.aspx.

Colleges and universities, today, are facing a generation of students, faculty and staff who rely on cutting edge technologies. These institutions are consistently challenged by the hundreds of questions submitted by students and staff on a daily basis and the burden of answering them within required timeframes. In addition, the rising occurrence of online class participation has driven the need for effective and efficient support to the forefront. To optimally support students, faculty and staff within this ‘techno era,” support calls and email must be reduced, and 24/7 online support must be enabled. “The Future of Great Service at Colleges and Universities -- How to Deliver A+ Service to Your Faculty, Staff and Students While Reducing Costs” will feature Nancy Rubin, Consultant, Small Business Development Group -- Florida Atlantic University sharing her insight and discussing solutions to the support challenges that plague colleges and universities.

This webinar is the second of the monthly Parature “Best Practices in Customer Support Webinar Series” designed to serve as an educational and informational resource for organizations throughout various industry sectors to gain insight into customer support best practices that can be applied to improve support efficiency, reduce costs, and enable customer self-service. Each session follows real-life customer scenarios focused on the challenges and issues customer support professionals face on a daily basis.

To register for one or all of the webinars in the series visit: http://www.parature.com/res_webinars.aspx

About Parature, Inc.

Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs. The Parature suite of modules empowers associations, businesses, academic institutions, and government agencies with the ability to provide critical service information on a 24/7 basis while reducing the inbound support load through customer self-service. As a Software-as-a-Service (SaaS) provider, we deliver our solutions over the Internet using a secure, scalable application and system architecture, which allows our customers to eliminate expensive up-front hardware and software costs and to quickly deploy and adopt our on-demand software. Parature helps support over 6,000,000 end-users worldwide and is headquartered in Vienna, VA. For more information about Parature please visit http://www.parature.com or call 1.877.GO.PARATURE.

Media Contact:

Gary McNeil

(703) 564-7758

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Gary McNeil


703-564-7758
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