Cleveland (PRWEB) May 16, 2013
When & Where:
Thursday, Sept. 26, 2013 at the Holiday Inn South Cleveland / Independence
Carol Santalucia, vice president of CHAMPS Patient Experience, will deliver the morning keynote presentation on Patient Experience.
Blair G. Childs, senior vice president of Premier healthcare alliance, will deliver the afternoon keynote presentation on Accountable Care Organizations.
General & Breakout Sessions:
- empathetic communication
- patient-centered standards
- patient navigation
- quality measures
- service recovery
- and more
Stay tuned for details including information regarding our early-bird discount registration.
Who should attend:
- chief experience officers/coordinators
- healthcare administrators/executives
- physicians and nursing leadership
- patient experience professionals
- service excellence staff
- other key stakeholders
To learn more about this forum visit champshealthcare.com or contact Rhonda Spoden, business operations specialist, at rhonda(dot)spoden(at)chanet(dot)org or 216.255.3721.