We equip our customers, partners and service technicians with web-enabled access to an integrated monitoring, service ticketing and reporting platform that enables them to keep mission critical business telecom systems running at peak performance
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Denver, CO (PRWEB) January 29, 2009
24-by-7 Service, Inc. announced that it has renamed the company Telizent Communications. The new name better reflects Telizent's business as a market leader in telecommunications maintenance, management, and intelligent migration from PBX to IP communications technologies.
Since 2002, Telizent has increased uptime, reduced maintenance costs and improved communication resource utilization for all of its clients including Time Warner Cable, Ford Motor Company and numerous federal, state and local government agencies. Telizent Communications monitors and maintains enterprise and government telephony and contact center systems throughout North America. Performance of over 50,000 voice communication users are assured five-nines reliability by using Telizent's proactive remote monitoring services.
"The current economy is forcing business leaders to maximize telephony assets while concurrently reducing ownership costs and maintaining the highest levels of reliability," said Charley Ellison, Telizent's president.
Martha Young, an industry thought leader in virtualization of business processes, recently blogged that "Telizent provides a measured, intelligent solution to migrating from PBX technology to voice over IP that is vendor agnostic. They are not beholden to any of the telcos, and do not have a vested interest in any particular VoIP solution. Their role is to assist companies in leveraging IP-based communications solutions when and where it makes sense."
The Telizent Service Portal unifies telecom support services across wide geographies and disparate vendor system types. "We equip our customers, partners and service technicians with web-enabled access to an integrated monitoring, service ticketing and reporting platform that enables them to keep mission critical business telecom systems running at peak performance," said Telizent's CTO, Hal Anderson.
The firm's success in leveraging web-based project management tools has been cited by Info World, ITWorld and CIO magazines.
Several large system resellers of IP-Telephony platforms combine their technical expertise with Telizent's tools and technology to expand their presence geographically while streamlining service delivery across dozens of customers and scores of systems. Support costs are reduced and the resellers' end-users report higher levels of customer satisfaction.
For more information on Telizent Communications visit http://www.telizent.com.