my1voice Offers New Guide to Selecting PBX Phone Service : "The ABCs of PBX" explains advantages, concerns of traditional, hosted and virtual PBX phone systems

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Protus, provider of Software-as-a-Service (SaaS) business communications solutions, today announced the availability of a new guide designed to help small business owners select the PBX phone system that best suits their organization. Titled “The ABCs of PBX,” the document describes the core benefits common to all PBX systems, and then explains the differences between the three most popular types: traditional, hosted, and virtual PBX.

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Often terms are used interchangeably, which only makes the situation worse. By presenting this guide we hope to clarify the differences between the three options, and thus help business owners make a more informed choice.

The primary benefit of a PBX system is that it allows businesses to use a single phone number to contact anyone within the organization. Incoming calls are generally directed to an auto-attendant, which allows the caller to contact the desired person directly by inputting the proper phone extension. Other common features of PBX systems include voice mail, a company directory, call forwarding and conference calling.

Yet the guide points out there are distinct differences in the sum of features available, the technologies used to enable those features, and the costs to install and maintain the three options. For example, traditional and hosted PBX systems require the up-front purchase of expensive equipment in order to operate, while virtual PBX uses the SaaS model. In addition, a traditional PBX only works for users within the same building as the equipment, while both hosted and virtual PBX systems allow businesses with remote workers to include those users on the same phone number as the home office. Another key difference is that traditional and virtual PBX systems rely on the mature telephone network, while hosted PBX sends voice traffic over the Internet – a system considered less stable by most telecom experts.

"The whole area of PBX phone systems has become very confusing for everyone," said Joseph Nour, CEO of Protus. "Often terms are used interchangeably, which only makes the situation worse. By presenting this guide we hope to clarify the differences between the three options, and thus help business owners make a more informed choice."

The ABCs of PBX is available on the my1voice Web site at http://www.my1voice.com/resources.asp.

About my1voice

my1voice is a cost-effective, feature-rich virtual PBX phone system designed specifically for organizations with one to 25 employees that want professional-quality business telephone services without the overhead of installing and maintaining special phone equipment. Unlike standard, equipment-based PBX systems, my1voice allows businesses to obtain benefits such as auto attendant, multiple extensions, voice mail and more whether employees are inside or outside the company walls. It is part of a total Software as a Service (SaaS) business communications offered by Protus that also includes MyFax, the fastest-growing Internet fax service used by individuals, small, medium and large business, and Campaigner, an e-mail marketing solution with advanced automation features. Additional information is available at http://www.my1voice.com.

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Sue Rutherford
Protus
613-733-0000 x519
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