Orlando, FL (PRWEB) October 20, 2012
5StarControl has applauded a new article that explores how the Peabody Orlando Hotel successfully manages its online reputation.
Reputation Management Site 5StarControl said that businesses will be entranced by the proactive online reputation management tactics employed by Florida’s Peabody Orlando hotel, which were profiled in a recent article on Reknown.com.
The Peabody Orlando is a luxury AAA Four-Diamond hotel in Orlando, Florida. It features 1,641 rooms, as well as restaurants, shops, bars, and a convention center. The Peabody Orlando is one of three Peabody hotels, named after the best friend of the hotel’s owner, Robert Brinkley. The original Peabody was built in Memphis, Tennessee in 1896. The Memphis Peabody is known world-wide for the famous ducks that live in the lobby fountain, and every day make a trek up the elevators to the roof of the hotel.
The Peabody Orlando is located in Orlando, Florida. Orlando is one of the premier resort and entertainment destinations in the United States. While landlocked in the peninsular state, Orlando draws over 51 million visitors a year, due to that there are hundreds of different hotel properties located in the area. It is the home to many theme parks, including the world-famous Walk Disney World, Sea World, and Universal Orlando Resort.
Reknown.com is the home website for Reknown, which is a hotel and travel consulting service focusing on marketing techniques for hotel properties. Reknown is owned and operated by Daniel Edward Craig, former hotel executive and general manager of the Opus Hotel. Reknown.com publishes a blog about the travel industry, including various strategies and issues regarding marketing for large chains, and well as small business marketing online for smaller hotels. Reknown.com also publishes tips about how hotels can maintain a good online reputation.
The profile of the Peabody Orlando said that one of the most important factors in their maintenance of a good online reputation was their engagement with customers, both online and in real life. The Peabody management has set up a special “Guest Engagement Committee” which is dedicated to interacting with customers online. They have a goal of answering every single review on TripAdvisor, Facebook, or Twitter within 48 hours of it being posted, whether the review was good or bad. 5StarControl hopes that more businesses will follow the example of the Peabody and pay more attention to their online reputations. For more, 5StarControl guides its readers to the materials of Frank Kern.
5StarControl is a website on business issues in the area of Google reviews.