Henry Ford Macomb Hospital Deploys PerfectServe at Warren Campus to Improve Communication, Better Coordinate Care

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Henry Ford Macomb Hospital - Warren Campus recently deployed a new communications solution, PerfectServe, to connect its doctors and nurses so they can better coordinate care.

Henry Ford Macomb Hospital Warren Campus

A significant problem in healthcare today is the lack of adequate communication

Henry Ford Macomb Hospital - Warren Campus recently deployed a new communications solution, PerfectServe, to connect its doctors and nurses so they can better coordinate care.

"A significant problem in healthcare today is the lack of adequate communication," said Joanna Pease, D.O., vice president of medical affairs at Henry Ford Macomb - Warren. "We are addressing this communication issue in many ways, and PerfectServe is part of our strategy."

The hospital implemented PerfectServe to link every physician on staff via a single phone number. PerfectServe will enable clinicians to easily connect with the right physician in the right way, while enabling physicians to selectively filter and control the communications they receive. Clinical communication occurs faster, with greater efficiency and safety, and less hassle.

"Our nurses contact physicians at least four or five times per shift," said Josephine Wahl, vice president of patient care and chief nursing officer. "Before PerfectServe, they experienced problems reaching physicians at least once out of every three attempts. Now, with PerfectServe, we are finding that our nurses are able to reach physicians quicker and more easily, reducing delays in care."

Henry Ford Warren's sister facility, Henry Ford Macomb Hospital - Clinton Township, began using PerfectServe in 2006.

Henry Ford Macomb Hospital - Warren is a 203-bed facility in Warren, Mich. It is a member of the Henry Ford Health System, one of the nation's leading health care providers.

PerfectServe connects clinicians -- doctor-to-doctor and nurse-to-doctor -- so they can improve the coordination of care. With PerfectServe, clinicians dial one number to easily connect with the right physician in the right way, according to each doctor's precise instructions. PerfectServe lets physicians selectively filter and control the communications they receive based upon their workflow, call schedules and contact preferences. PerfectServe connects more than 12,500 physicians and hospitals in more than 150 U.S. markets. For more information, visit http://www.perfectserve.com.

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