Perforce Software Introduces New Level of Technical Support for Software Configuration Management System

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24x7 access for production-down emergencies reinforces Perforce commitment to product support

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The Perforce support team goes above and beyond by providing not only useful responses, but also by regularly checking in on us to make sure things are running smoothly. They're incredibly helpful and professional.

Perforce Software, a provider of Software Configuration Management (SCM) solutions, now offers 24x7 Critical Care support to customers worldwide. This program is targeted to the growing number of customers who manage mission-critical applications with Perforce and cannot tolerate downtime.

24x7 Critical Care provides 24x7x365 access to senior-level engineers in the event of a production-down emergency while all support offices are closed. This new level of support guarantees a response time of one hour or less. 24x7 Critical Care is offered as a supplement to Standard Support.

"We have always placed as much importance on the quality of our technical support as we do on our SCM technology," said Kathy Baldanza, vice president of engineering for Perforce Software. "This new offer addresses the needs of our global customers with large distributed development teams who need support around the clock."

Expert and responsive technical support is a hallmark of Perforce and a key component of the Perforce proposition. The support team consists of highly knowledgeable senior engineers--no outsourcing, no scripted responses--who take great pride in rapid response times. As a result, Perforce technical support receives enthusiastic praise from customers every day.

Mike Scott of the BBC said, "I could have just looked it up myself in the docs, but Perforce support is so perfect I couldn't resist the opportunity of seeing it in action again."

"With thousands of customers depending on our website builder for their businesses, we need to know that our system is safe," said Tony Ta, lead developer at CityMax.com. "The Perforce support team goes above and beyond by providing not only useful responses, but also by regularly checking in on us to make sure things are running smoothly. They're incredibly helpful and professional."

For more information or to purchase Perforce Technical Support please visit the Licensing and Pricing page at http://www.perforce.com/perforce/price.html.

About the Perforce SCM System
Perforce, the Fast Software Configuration Management System, is an award-winning tool that versions and manages source code and digital assets for enterprises large and small. Perforce is easy to install, learn and administer; seamlessly handles distributed development; and supports developers across a large number of platforms. Perforce ensures development integrity by grouping multi-file updates into atomic changes, enables concurrent development, and intelligently manages multiple software releases using its Inter-File Branching™ system.

About Perforce Software    
Founded in 1995, Perforce Software Inc. develops, markets and supports Perforce, the Fast Software Configuration Management System. Perforce Software is headquartered in Alameda, Calif., and sells worldwide. The company has international operations in Europe, Japan, and Australia. In addition to application software companies, Perforce customers represent a broad range of industries including game development, electronics, pharmaceutical and financial services.

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