Aligning IT to the business is not just a slogan at Sonic: Technology is integral to our customer interactions, and we needed visibility into the level of service we are providing at every dealership, as well as the cause of any issues
AUSTIN, Texas (PRWEB) October 28, 2008
"Aligning IT to the business is not just a slogan at Sonic: Technology is integral to our customer interactions, and we needed visibility into the level of service we are providing at every dealership, as well as the cause of any issues," said Chris Maritato, national director of IT operations for Sonic Automotive. "The NetQoS Performance Center provides the business intelligence we need to ensure a level of IT performance that will keep customer satisfaction high."
Sonic Automotive is using the NetQoS Performance Center to monitor the service levels delivered by its IT organization and its external application and service provider vendors. In addition, Sonic's network team now has the real-time data needed to make more informed capacity planning decisions and speed troubleshooting. Specifically, the NetQoS Performance Center provides real-time visibility into how quickly Sonic's applications are getting to end users in every location, what types of traffic are traversing its MPLS network, how much bandwidth that traffic is consuming, the health of infrastructure devices, and the source of any network performance problems.
"The value that NetQoS brings to Sonic Automotive is how quickly and effectively their products work in pinpointing the root cause of some of the most challenging network or application performance issues. As a result, our company is able to continue focusing on what we do best, automotive retail services," said Maritato. "The NetQoS Performance Center has given us the confidence and credibility we need to maintain high performance levels and work more collaboratively with our dealerships and service providers as we adapt to growth and change."
"We have clearly justified the NetQoS investment to the executive staff, who see the business impact through regular performance and availability scorecards that show the high level of services we are delivering," continued Maritato.
About NetQoS Performance Center
The NetQoS Performance Center unlocks the intelligence needed to quantify network and application performance across an entire organization with end-to-end application response time monitoring, network traffic analysis, device performance management, long-term packet capture and analysis, and VoIP performance monitoring. Via a single Web-based management console, the NetQoS Performance Center integrates the data in customized views to help organizations optimize application delivery, solve problems faster, mitigate the risks from change, and make the most efficient use of resources. With role-specific views for different groups in an IT organization, such as network engineering, operations, IT service managers, and IP telephony management, the NetQoS Performance Center enables staff at all levels to:
Measure end-user application response times Provide consistent application service delivery Understand how infrastructure changes affect network and application performance Isolate performance problems to the application, server, or network Identify the applications and users consuming bandwidth, and when Avoid unnecessary WAN costs Correlate network performance to VoIP call quality of experience Manage the convergence of voice, video and data Identify virus or denial of service attacks and unauthorized application usage About NetQoS Inc.
NetQoS provides network performance management software and services that improve application delivery across the world's most complex networks. More than 900 service providers, government agencies, and large enterprises – including half of the Fortune 100 – use the NetQoS Performance Center to monitor application service levels, troubleshoot problems quickly, and plan for change. Representative NetQoS customers include Chevron, Lockheed Martin, Reuters Group plc, American Express, Siemens, Boeing, Deutsche Telekom, NASA, and Barclays Global Investors. Headquartered in Austin, Texas, NetQoS has R&D centers in Austin and Raleigh, N.C., and regional sales offices in London and Singapore. For more information, visit http://www.netqos.com or call 877-835-9575.
NetQoS is a registered trademark of NetQoS Inc. All other trade names, trademarks, and registered trademarks are the property of their respective owners.
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