With so many personal injury solicitors in the market we knew that getting customer satisfaction right would enable organic growth through recommendations and referrals.
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Manchester, UK (PRWEB UK) 18 July 2012
In their continual aim to deliver 'a uniquely rewarding experience' to personal injury claim customers, Aequitas Legal have developed a six point service promise for clients, which sets them apart from the crowd.
“We're fully committed to providing the best possible standard of service. Our six point promise compliments a range of other area's in our business, such as our smart phone app 'inCase' and our ongoing commitment to staff training and development. With so many personal injury solicitors in the market we knew that getting customer satisfaction right would enable organic growth through recommendations and referrals.” - Sucheet Amin - Managing Partner
Aequitas Legal's mission is to consistently deliver a service that customers rate as excellent. They aim to achieve this by only employing staff with the right attitude, skills and demeanour, supporting them through high quality communications and technologies. Their goal is to always respond urgently to our customer's needs so that they can enjoy a hassle free and uniquely rewarding experience.
Aequitas Legal's customer service promise is made up of the following points:
- Do what we say we'll do
- Respond when customers need help
- Keep customers informed
- Ensure customers understand
- Look from customer's perspective
- Exceed all service expectations
In order to continually achieve their service promise Aequitas Legal ensure team characteristics include:
- Ambitious, skilled, proactive and reliable
- Happy, friendly and approachable
- Family, caring and close
- Creative and adaptable
- Open minded
- Resilient and persevering
The companies team code of conduct includes:
“At 3 distinct points in the claims process, we always send out a 'client promise' questionnaire asking customers to rate our performance on these six points and invite additional comments. From the influx of recent testimonials we have received and our continued growth, the 6 point promise appears to be a great success.” - Matt Trusch - Aequitas Legal Solicitor
“In order to develop the 6 point promise we plotted our client’s complete journey through the claims process from start to finish. By doing so we were able to empathise with clients potential emotional and financial experiences. These factors built up the 6 points you see today.” - Sucheet Amin - Managing Partner