McKinney, TX & Barcelona, Spain (PRWEB) March 22, 2013
The PhaseWare Customer Support Solutions create a fluid customer support experience with streamlined workflows, automated task processing, incident and performance management tools, and a supporting knowledge base application that enables timely, effective agent troubleshooting as well as customer self-service.
The flagship product PhaseWare Tracker improves the productivity and performance of support agents by providing a single interface for managing customer information, prioritizing cases, documenting case histories, researching solutions, managing tasks and alerts, escalating cases, and monitoring performance.
“PhaseWare has an extensive suite of products to help manage your customer support needs. The company has an experience and a thought process that is geared towards maximizing customer satisfaction,” said the GetApp reviewer.
According to GetApp, each product in the company’s application suite serves a specific purpose to enhance customer experience. For example, the Tracker Platform offers an integrated framework for easily capturing customer inquiries, assigning tickets, troubleshooting, sharing information, and tracking the entire resolution lifecycle. The Self-Service Center mixes knowledge management and best practices with empowering customers (by enabling them to edit and contribute to the knowledge base) and creating customer communities for the supported products. The Event Engine is an automation tool that enables businesses to create and manage alerts and workflows to better manage support processes.
Hoyt Mann, PhaseWare’s President remarked, “We are truly excited to finally offer a much-needed customer support platform at a price growing businesses can afford. It’s about time someone had offered a solid A-Z customer support solution that effectively connects companies worldwide with their customers.”
To read the full review on GetApp visit:
To test PhaseWare Tracker, please visit:
About PhaseWare, Inc.
We deliver powerful, intuitive, affordable customer support software on-premise and on-demand. PhaseWare: Incident management, customer management, and knowledge management made easy. The company is privately owned and headquartered in McKinney, TX. If you would like to serve your customers better through multiple channels then contact us. For more information visit http://www.PhaseWare.com .
GetApp is the largest independent online marketplace that helps small to mid-sized businesses and startups discover, evaluate and manage the perfect cloud business apps for their needs. Its mission is to support millions of users in their "best app" research with comprehensive directories, interactive search tools, side-by-side comparison tables, user reviews and app evaluation resources. For more information visit http://www.getapp.com/
In addition, GetApp serves as a global online marketing channel for thousands of cloud business application developers. GetApp operates primarily in North America and the U.K. It is privately owned and backed by Nauta Capital.