The state of Washington is one of the first to replace the existing analog E9-1-1 network with a solution that will route 9-1-1 calls through a state-run Emergency Services IP network (ESInet)
Temecula, CA (Vocus) June 8, 2010
PlantCML®, an EADS North America company, continues to lead the way as an emergency communications technology provider with its commitment to the progression of next generation 9-1-1, or NG9-1-1. Together with the state of Washington, PlantCML is providing interoperability with a NG9-1-1 network provider using the VESTA® CS1000 call processing platform.
Installed in some of North America’s most progressive call centers, the VESTA CS1000 solution is a server-based, full-featured IP PBX. It features sophisticated call routing, automatic call distribution (ACD) and enhanced administrative capabilities. Delivering world-class reliability, the VESTA CS1000 solution provides architectural elements and extensive redundancy mechanisms, including campus and geographic redundancy, to ensure network uptime. It’s simple yet scalable design enables mission-critical call centers to deploy this solution today and evolve into a more dynamic solution as future needs emerge, which is the strategy of Washington state.
“The state of Washington is one of the first to replace the existing analog E9-1-1 network with a solution that will route 9-1-1 calls through a state-run Emergency Services IP network (ESInet),” said Carlos Avila, vice president, public safety sales, PlantCML. “The new network will allow for the delivery of additional data necessary for a more effective public safety response.”
The goals for the network are to improve call set-up time and increase the speed at which voice and data arrive at the public safety answering point, or PSAP, thereby saving lives. This privately managed IP network will replace the three existing service providers’ analog networks and provide for call load and host equipment sharing through the centralization of equipment. This centralization will allow individual counties to retain local control over how 9-1-1 calls are handled, while minimizing the associated costs.
“It’s a great accomplishment for the Washington state E9-1-1 Program to lead the way in transitioning to NG9-1-1 within the 39 counties handling emergency calls for their respective jurisdictions,” said Jim Barber, communication manager for Benton County’s Southeast Communications Center (SECOMM) in Richland, Wash.
A PlantCML customer since 1998, SECOMM is one of the first PSAPs in Washington to connect to the new ESInet. The PSAP is equipped with PlantCML’s VESTA® call processing solution, and handled more than 363,560 calls during its last reporting period.
A pioneer and trusted leader in mission critical communications, PlantCML®, an EADS North America company, provides key technologies for public safety, federal and corporate markets. Our full-circle security and communications portfolio includes 9-1-1 call center CTI applications for call processing, CAD, mapping and information management, as well as managed services, notification solutions and services and P25 Land Mobile Radio networks. Headquartered in Temecula, California.
About EADS North America
EADS North America is the North American operation of EADS, a global leader in aerospace, defense and related services. As a leader in all sectors of defense and homeland security, EADS North America and its parent company, EADS, contribute over $11 billion to the U.S. economy annually and support more than 200,000 American jobs through its network of suppliers and services. Operating in 17 states, EADS North America offers a broad array of advanced solutions to its customers in the commercial, homeland security, aerospace and defense markets.
Media Contact: Tami Timperio
PlantCML®, an EADS North America Company
Email: ttimperio (at) plantcml-eads (dot )com