prairieFyre is proud to announce the integration of the OAISYS Tracer call recording solution with our Contact Center Management application. This integration will enable us to continue to provide industry-leading solutions that improve the quality and service levels of contact centers - it's a natural fit.
TEMPE, Ariz. (PRWEB) January 21, 2008
Users of the prairieFyre contact center solution will enjoy tightly integrated Tracer functionality, allowing them to seamlessly start and stop, retrieve and playback call recordings, all through the prairieFyre Contact Center Management application on their desktops. The integration is planned for release in the first quarter of 2008.
"OAISYS has always strived to make our solutions as easy to use as possible for our customers," said company President Brian Spencer. "prairieFyre's Contact Center Management is a fantastic, well-proven application, and its versatile and intuitive interface fit perfectly with the dynamic and powerful contact center recording solution we provide with Tracer."
Malcolm Teasdale, prairieFyre Vice President of Sales and Marketing, said, "prairieFyre is proud to announce the integration of the OAISYS Tracer call recording solution with our Contact Center Management application. This integration will enable us to continue to provide industry-leading solutions that improve the quality and service levels of contact centers - it's a natural fit."
Organizations choosing the Inter-Tel 5000 Network Communications Solutions platform will soon enjoy the many benefits of the Tracer integration with prairieFyre's Contact Center Management application. With release planned for the second quarter of 2008, development is currently underway to provide complete interoperability of the prairieFyre contact center solutions with the Inter-Tel 5000.
OAISYS (http://www.oaisys.com) is a premier developer of customer interaction solutions for small to medium size businesses and call centers. Our solutions help companies attract and retain customers by digitally capturing customer interactions for simple retrieval, playback and management through intuitive interfaces to fit various users' needs. We integrate with leading telephone systems to provide a communications solution that enables companies and employees to communicate more quickly, easily and efficiently.
prairieFyre Software Inc. (http://www.prairieFyre.com) is a Microsoft(R) Gold Certified Partner developing .NET-based telecommunications products including contact center, call accounting, and customer relationship management solutions. These products are built on Microsoft best practices for software design and Mitel's portfolio of leading telephony platforms and technologies. prairieFyre brings integrity, innovative minds, and leading-edge technology to the development process, and is committed to delivering dynamic Internet-based software solutions to our customers.
Editors Note: OAISYS and the OAISYS logo are registered trademarks, and Talkument and the Talkument logo are trademarks of Computer Telephony Solutions. All Rights Reserved.