Presence Technology and Strategic Products and Services (SPS) Announce Partnership

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The partnership will provide customers with a robust and flexible Contact Center solution

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Presence Technology

Presence Technology is pleased to commence this partnership with SPS, an organization that is dedicated to client support.

Presence Technology, a worldwide leading provider of Multi-Channel Contact Center solutions, and Strategic Products and Services (SPS), a global system integrator that designs and implements technology solutions, announced they have signed a strategic agreement to offer customers the most flexible and scalable contact center solutions on the market.

John Franco, Vice President of North America for Presence remarked, “Presence Technology is pleased to commence this partnership with SPS, an organization that is dedicated to client support and implementation. We believe this partnership will allow us to strengthen the value we offer to our customers.”

“Presence Technology solutions are built to provide strategic options for our customers needing multimedia and intelligent routing,” said Monica Tarr, SPS Contact Center Consulting Practice Director. “Presence Solutions are built from the customer’s perspective with an intuitive interface and fluid administrative capabilities. We are proud of our new partnership with Presence and look forward to integrating their unique contact center applications into our solution suite.”

To kick off the partnership, Presence and SPS are slated to collaborate at the upcoming American Teleservices Association Conference in Hollywood, Florida on April 29th. Additionally, Presence will be a sponsor at the SPS Sales Conference in Parsippany, NJ on April 23rd.

About Presence Technology

Presence Technology is a worldwide leading provider of Multi-Channel Contact Center solutions that enable contact centers to optimize resources and increase efficiency in the interaction between companies and their customers. Presence has a portfolio of global clients, served by a team of highly qualified professionals, with a network of strategic partners in Europe, Africa, Latin America and the United States supporting their projects around the world. Presence Technology has been honored by numerous international awards recognizing innovation and product performance.    

For more information, please visit http://www.presenceco.com.

About SPS

Strategic Products and Services (SPS) is a global system integrator that designs and implements technology solutions to help customers become more efficient and competitive in their markets. With over 20 years of profitable growth and experience, SPS delivers integrated solutions to clients globally. SPS has offices in over 25 North American cities and is a founding member of the Intelligent Communications Alliance.
For the past four consecutive years, SPS was ranked in the top 300 of the VAR500, a listing of the largest information technology (IT) solution providers, integrators, and service companies in North America. Additionally, SPS has earned numerous awards and recognition from their strategic partners.

For more information, please visit http://www.spscom.com.

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