Presence Technology to Host Webinar Exploring the Impact of Social Media in the Contact Center

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The July webinar, part of the Presence monthly webinar series, will focus on the role social media plays in customer service and the Contact Center.

Presence Technology

Presence Technology

A successful social media strategy in the Contact Center is critical for customer service success.

Presence Technology, an international software provider of multichannel Contact Center solutions, announced a free webinar, which will explore the reasons Contact Centers should utilize social media as a strategy for superior customer service, as well as steps for deploying social media in the Contact Center. The webinar is scheduled for July 31st at 11am EST.

The webinar will feature John Fordham, Sales Manager for Presence Technology, and Mike Lamb, Director of Contact Center Solutions for NACR, who will offer insights on:

  •     The critical nature of social media in the Contact Center
  •     Impact of social media on Contact Center economics
  •     Importance of social media for customer satisfaction
  •     Monitoring and responding to social media
  •     Strategies for deploying social media
  •     Achieving social media stardom with your customers

The live, one-hour webinar will target the Contact Center industry, as well as those who have an interest in understanding how social media in Contact Centers impact customer service success.

Fordham commented, “Social media in the Contact Center is now a necessity to answer the demands of today’s consumer and customer service requirements. Companies who fail to use social media as part of their customer service strategy set themselves up to fail with consumers. A successful social media strategy in the Contact Center is critical for customer service success.”

WHEN: Tuesday, July 31st, 2012, 11:00 AM – 12:00 PM EST

WHERE: Online – Webinar


About Presence Technology
Presence Technology is a worldwide leading provider of multichannel Contact Center solutions that enable contact centers to optimize resources and increase efficiency in the interaction between companies and their customers. Their award winning solutions are consistently recognized for quality and innovation, most recently receiving the Unified Communications Product of the Year Award from INTERNET TELEPHONY. Presence has a portfolio of global clients, served by a team of highly qualified professionals, with a network of strategic partners in Europe, Africa, Latin America and the United States supporting their projects around the world.

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Allison Wright
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