Presence Technology Earns VMware Certification

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The VMWare certification recognizes Presence Technology as a company able to meet the stringent standards for Cloud solutions in Contact Centers.

Presence Technology
The certification of our solutions by VMware acknowledges the favorable position of Presence as a company offering all the guarantees demanded in today’s market.

Presence Technology, a global multi-channel software provider for Contact Centers, has earned product certification from VMware, a leader in cloud and virtualization applications. The certification establishes Presence as a technological partner with VMware, committed to solution development in virtual environments. This will offer customers all the guarantees and benefits of virtualization, and thereby optimize Contact Center operations in the Cloud.

Henceforth, both Presence Suite and Presence OpenGate – Presence Technology’s IP telephony gateway – can rely on the added value that VMware certification provides. Presence Technology´s solutions can be implemented in the VMware virtualization environment, VMware VSphere, which complements its high availability and distributed architecture. The solution provides all the virtualization benefits in terms of flexibility, scalability and cost reduction, including such things as improved server utilization, easier implementation, more efficient application handling, and dynamic resource allocation.

“The certification of our solutions by VMware acknowledges the favorable position of Presence as a company offering all the guarantees demanded in today’s market,” explains Alfredo González, Product Marketing Director at Presence Technology. “The fact that we have become technological partners with a company like VMware provides great value to our solutions in the Cloud. It enables us to offer our customers more benefits, in addition to those already incorporated in our Suite, and adapt to business needs even quicker and more efficiently.”

About Presence Technology

Presence Technology is a worldwide leading provider of Multi-Channel Contact Centre solutions that enable contact centers to optimize resources and increase efficiency in the interaction between companies and their customers. Their award winning solutions are consistently recognized for quality and innovation, most recently receiving the Unified Communications Product of the Year Award from INTERNET TELEPHONY. Presence has a portfolio of global clients, served by a team of highly qualified professionals, with a network of strategic partners in Europe, Africa, Latin America and the United States supporting their projects around the world.

About VMware

VMware is the leader in virtualization and cloud infrastructure solutions that enable businesses to thrive in the Cloud Era. Customers rely on VMware to help them transform the way they build, deliver and consume Information Technology resources in a manner that is evolutionary and based on their specific needs. With 2011 revenues of $3.77 billion, VMware has more than 350,000 customers and 50,000 partners. The company is headquartered in Silicon Valley with offices throughout the world.

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Allison Wright
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