Atlanta, GA (PRWEB) June 19, 2012
Presence Technology, a worldwide leading provider of Multichannel Contact Center solutions, and SimpliCTI, a top systems integrator and software developer focused on customer interaction systems, announced they have signed a partnership agreement designed to strengthen productized integrations within the Contract Center industry.
John Franco, Vice President of North America for Presence Technology, commented, “We are very pleased to commence this partnership with SimpliCTI. They have extensive experience in systems integration and implementation, which will add increased value to the professional services we offer to our customers. This will especially enhance our larger accounts, as SimpliCTI can provide BI consulting prior to implementation, and they will offer application support to our large scale Avaya clients, as well as increase efficiency with non Avaya clients. SimpliCTI will support back office and CRM integration, such as SAP and Salesforce.com, with corresponding applications, while utilizing their proprietary connector technologies. All of these services, including their support of both PBX and CTI, will allow Presence to offer a ‘one stop shop’ for our clients.”
Bruce Calhoon, President, SimpliCTI adds, “We are delighted to be building this partnership with Presence Technology. Presence has a proven customer interaction suite that elegantly handles a wide range of requirements. The Presence Technology suite offers an ideal combination of straight-forward implementation and available APIs for integrating with business applications and third-party platforms. This allows us to deliver on the promise of complete and extraordinary customer experience management.”
About Presence Technology
Presence Technology is a worldwide leading provider of multichannel Contact Center solutions that enable contact centers to optimize resources and increase efficiency in the interaction between companies and their customers. Their award winning solutions are consistently recognized for quality and innovation, most recently receiving the Unified Communications Product of the Year Award from INTERNET TELEPHONY. Presence has a portfolio of global clients, served by a team of highly qualified professionals, with a network of strategic partners in Europe, Africa, Latin America and the United States supporting their projects around the world.
SimpliCTI Software Solutions, Inc. (SimpliCTI) has been integrating business applications and contact center platforms since 1997. SimpliCTI is systems integrator and software developer focused on contact centers. Headquartered in Cary, North Carolina, SimpliCTI has delivered hundreds of customer interaction solutions world-wide. SimpliCTI’s core competencies surround communications-enabling business applications and complex customer interaction systems integration. Communications include voice (data directed routing, screenpop, softphones, etc.), email, web chat and collaboration, Short Messaging Service, social media and video.