Our goal for this series is to offer an educational forum for individuals working in the Contact Center industry.
Atlanta, GA (PRWEB) May 07, 2012
Presence Technology, an international software provider of multi-channel contact center solutions, announced the launch of its monthly webinar series, commencing this month. The webinar series will address challenges faced in the Contact Center, as well as providing insight into new technology trends. Presence will introduce industry experts from client and partner companies to add insight and professional expertise.
John Fordham, Inside Sales Manager for Presence Technology, will moderate the series. Fordham commented, “Our goal for this series is to offer an educational forum for individuals working in the Contact Center industry. Contact Centers must continually stay ahead of trends and new technologies in order to best serve their customers, and this webinar series will give attendees relevant and timely information to put to use in their day to day business operations.”
The first webinar in the series, which will address the challenges of First Call Resolution, will take place May 29th at 2 PM EST. To register, please visit http://www.presenceco.com/events.
About Presence Technology
Presence Technology is a worldwide leading provider of Multi-Channel Contact Centre solutions that enable contact centers to optimize resources and increase efficiency in the interaction between companies and their customers. Presence has a portfolio of global clients, served by a team of highly qualified professionals, with a network of strategic partners in Europe, Africa, Latin America and the United States supporting their projects around the world.