Prognosis is Avaya’s selected solution for real-time voice quality performance management and we are pleased to offer it to our customers through our DevConnect Select Product Program
Windsor, United Kingdom (PRWEB UK) 29 May 2013
Integrated Research (IR) today announced that Prognosis for Unified Communications (UC), a real-time performance monitoring solution for Avaya Aura and other unified communications platforms, has been selected for the Avaya DevConnect Select Product Program (SPP) in Europe. This means that Avaya clients in the EU now have direct access through their Avaya representative or reseller to world-class monitoring technology to maximize the performance of their communications investments.
Avaya launched its DevConnect SPP program in North America in February 2012, selecting IR Prognosis for UC as one of its strategic partner solutions. The program is now expanding into Europe following its success in North America.
Avaya clients in North America have benefited from the DevConnect SPP. The program reduces the time it takes for clients to purchase and benefit from Prognosis. This gives them rapid access to identifying and resolving issues before they affect the business or customers, resulting in fewer trouble tickets, the ability to optimize resources and reduce operational costs.
As a leading real-time voice quality performance management and monitoring solution for Avaya Aura® Communication Manager, US customers are already benefiting from using Prognosis. Motley Rice LLC, one of the nation's largest plaintiffs' litigation firms recently acquired Prognosis and told us, “Motley Rice users were experiencing poor quality calls and frequent disconnection. Despite our best efforts, we were unable to identify the source of the problem until we installed IR Prognosis. Prognosis immediately helped pinpoint the problem,” shared Gayle Walsh, Senior Telecom Analyst at Motley Rice LLC.
Prognosis for Unified Communications multi-vendor capabilities enables organisations to identify and manage voice quality issues both internal and external to the Avaya Aura communications environment. This helps ensure improved call quality, service reliability and rapid resolution of issues beyond the immediate VoIP and UC environments.
“Prognosis is Avaya’s selected solution for real-time voice quality performance management and we are pleased to offer it to our customers through our DevConnect Select Product Program,” said John Cato, Portfolio Leader, UC Management and Monitoring, Avaya. IR’s Managing Director and Chief Executive Officer Mark Brayan added, “We’re very pleased to be chosen for the European SPP program and look forward to working closely with Avaya to deliver real and measurable value to our common customer base.”
Prognosis for Unified Communications leverages IR’s 12 years of VoIP and UC domain knowledge to deliver out-of-the-box performance management, simplifying investigation and troubleshooting and speeding issue resolution.
For more information visit http://www.prognosis.com and visit us at the International Avaya Users’ Group Converge 2013 event June 3rd-7th, 2013 in Orlando, Florida. You’ll find us at booth #829.
About Integrated Research (IR)
Integrated Research (IR) is a leading global provider of high-definition performance monitoring, diagnostics and reporting software. The creator of award-winning Prognosis®, IR builds scalable, customizable solutions designed to manage continuity-critical IT infrastructure, payments and communications ecosystems. IR provides real time solutions that give customers the insight they need to run their business, reduce their operating costs, minimize risk, and gain competitive advantage. For further information on Integrated Research, please visit http://www.ir.com.