Protocol Awarded Outstanding Corporate Citizen Award by American Teleservices Association

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Protocol, a premier provider of Contact Center Services, "Answers the Call" of the Community through Extraordinary Support and Participation in Charitable Activities.

ATA Award

Their efforts continue to show Protocol's commitment to strengthening families and neighborhoods and improving lives. We sincerely appreciate the gracious efforts of our employees.

Protocol Global Solutions, a trusted provider of BPO solutions for the Healthcare, Energy, Financial Services, and Insurance markets, announced today it was awarded the Outstanding Corporate Citizen Award at the annual conference of the American Teleservices Association (ATA) in New Orleans, October 4-7, 2009.

This award recognizes the ATA member who impacts the community through direct or indirect support of charitable projects. The leaders of this company are required to demonstrate a high level of community spirit and participation, motivating their employees and colleagues to embrace these charitable activities.

"The spirit of giving back to the community is an important part of the Protocol culture," said Don Norsworthy, President and CEO of Protocol. "We are extremely proud to accept this exceptional award in recognition of the many Protocol employees who have touched thousands of lives, through their generous efforts, all across America."

This year, Protocol themed its philanthropic initiative "The Year of the Children." One way employees supported this initiative was through the collection of 2,800 books to be distributed to schools, libraries, and organizations in need. Additionally, they led food drives for the hungry, supported toy and school supply drives for the less fortunate, built homes for the poor, and mentored the disadvantaged.

"Our employees have given generously of themselves through their time, talent and resources," said Christine Haerich, Vice President of Compliance and head of Protocol's philanthropic endeavors. "Their efforts continue to show Protocol's commitment to strengthening families and neighborhoods and improving lives. We sincerely appreciate the gracious efforts of our employees."

About Protocol Global Solutions
Protocol is your single source for contact center services, case management and monitoring services, and cutting-edge marketing solutions. From contact center services for lead generation, customer acquisition, and retention, to up-sell, cross-sell, and winback campaigns, Protocol helps you find, interact with, and keep customers through virtually every channel and touch point. In addition, we proactively add value to the relationships between our clients and their customers with a diverse range of services, including strategic and creative campaign development; data analytics; print and mail production; and campaign dashboards. Protocol Global Solutions has over 2,700 employees in 11 locations across the U.S. and internationally. Learn more at http://www.protocolglobalsolutions.com.

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Christine Haerich
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