We understand the immense advantages of deploying Asterisk in contact centers and find Q-Suite as a powerful call center ACD to complement Asterisk
Fredericton, NB (PRWEB) October 13, 2012
Indosoft Inc. is pleased to welcome iNET Solutions as a certified reseller of Q-Suite. iNET Solutions Ltd. is an IT Services company in Ramallah City, providing IT, PBX and Contact Center solutions for its customer base. It has many years of experience in providing VoIP and TDM PBX solutions using Asterisk. The addition of Q-Suite in its portfolio will now allow iNET Solutions to offer Asterisk based multi-channel customer contact and interaction suite.
Established by Technocrats, iNET Solutions aims to provide one stop solution for IT, Telephony and Contact Center requirements. With a rich background in networking, security, Asterisk PBX and Call Center solutions, it is looking to provide Q-Suite based contact center solutions to its customer base. Q-Suite, deployed around the world in contact centers using Asterisk, comes with a skills based routing driven ACD and a self pacing predictive dialling engine. This call center software is scalable, multi-tenant and designed to meet the most complex demands of modern contact center operations, right out of the box.
"We understand the immense advantages of deploying Asterisk in contact centers and find Q-Suite as a powerful call center ACD to complement Asterisk," says Walid Aweiwi, CEO of iNET Solutions. "In Q-Suite, we have a sophisticated and cost-effective contact center platform with powerful ACD and Dialer functionalities. We are impressed with its real-time monitoring, historical reporting and supervisor dashboards as well as it’s well developed .NET, XML API for CTI integration. With built-in tools like Visual Call Flow (Dialplan) Builder and Script Builder, Q-Suite is a complete contact center suite."
"We are excited to have iNET Solutions as our certified resellers" says Gabe Bourque, Chief Executive Officer at Indosoft. "Their rich Asterisk and VoIP background will assist us in catering to the emerging Middle Eastern market in and around Palestine and Jordan. Q-Suite is a sophisticated call center solution that can be deployed with Asterisk. This feature rich call center software will increase productivity and reduce overall operational cost."
Indosoft Inc., developers of Q-Suite, the industry leading call center software for Asterisk, offer global turnkey installations and software management for both inbound and outbound contact centers. It has been providing contact center technology to medium and large call centers around the world for over ten years.Offering High Availability (HA) and Call Survival for mission critical operations, Q-Suite is a cost-effective platform for advanced contact center setup.