Whether stand-alone or as part of our multi-channel, enterprise contact center solution, Communications Portal allows enterprises and service providers to standardize on a single, cost-effective platform for voice solution development...
Phoenix, AZ (PRWEB) October 09, 2012
Enghouse Interactive, developer of the most comprehensive portfolio of interaction management solutions, announced that Communications Portal, its leading speech and IVR solution, has earned a 2012 Speech Technology Excellence Award from TMC.
Enghouse Interactive Communications Portal is an open, standards-based IVR and speech platform with integrated application development and management components that significantly reduce the time, cost and complexity of deploying voice and IP communications solutions. Communications Portal combines the industry’s most complete support for IP communication, including telephony, video messaging, SMS, speech, email, web and data communication technologies (such as VoiceXML, CCXML, MRCP, SRGS, SSML, XML, SOAP, and WSDL) with comprehensive support for traditional voice communication, and deploys them in a highly scalable and reliable way. By melding these capabilities, Communications Portal offers a switch-agnostic, multi-modal portal that enables organizations to deploy all of their communication applications on a single, cost-effective platform.
“Enghouse Interactive has demonstrated to the editors of Customer Interaction Solutions that Communications Portal is both innovative and a leader in the speech technology industry. It has proven its superior capabilities and has ultimately improved the bottom line for its customers,” said Rich Tehrani, CEO of TMC.
“The TMC award further acknowledges the excellence that thousands of organizations have experienced since our Syntellect brand first introduced IVR and self-service solutions more than 25 years ago,” said JR Sloan, product director at Enghouse Interactive. “Whether stand-alone or as part of our multi-channel, enterprise contact center solution, Communications Portal allows enterprises and service providers to standardize on a single, cost-effective platform for voice solution development, including voice self-service, outbound communication, unified communication, and carrier solutions.”
The Speech Technology Excellence Awards were published in the July/August 2012 issue of Customer Interaction Solutions. http://www.cismag.com. Continuing its 30-year tradition of evolving with the latest trends in the customer service and engagement, Customer Interaction Solutions magazine is becoming TMC’s CUSTOMER Magazine in September 2012.
To learn more about Enghouse Interactive’s Communication Portal visit http://www.enghouseinteractive.com/solutions/self-service.php
About Enghouse Interactive
Enghouse Interactive (http://www.enghouseinteractive.com) delivers technology and expertise to maximize the value of every customer interaction. The Company develops the most comprehensive portfolio of interaction management solutions, spanning structured, unstructured and self-service interactions. Core technologies include contact center, attendant console, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive, operating through highly regarded specialists including Arc, CosmoCom, Datapulse, Syntellect, Telrex, Trio and Zeacom, has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the company’s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a leading global provider of enterprise software solutions serving a variety of distinct vertical markets. Its strategy is to build a larger and more diverse software company through strategic acquisitions and managed growth. Enghouse shares are listed on the Toronto Stock Exchange under the symbol “ESL”. Further information about Enghouse may be obtained from the Company’s web site at http://www.enghouse.com.