Singapore (PRWEB) October 07, 2012
The spokesperson for the Mortgage Brokerage firm said – “As an organisation and driver of continuous improvements, we are constantly on the lookout for self-assessment of our capability in relation to customer service delivery and identifying new areas and methods for improvement. The foundations of Customer Service are a priority for our business and customers with focus on delivery, timeliness, information, professionalism and staff attitude. We are also expanding our emphasis scorecard on understanding customer’s insight and user’s experience to serve up a more robust measurement of service satisfaction.”
The launch of the Customer Service Excellence campaign aims to bring Professional, High-level customer service with every customer service and delivering services that always put our customers at the heart of everything we do.
At the end of every Mortgage loan or Business financing application, our customers will be invited to fill up a survey form to rate the service quality of their experiences. To further facilitate greater communications and feedbacks from our customers, we have also set up a comment box on our "Contact Us" page on our website, Facebook, Google+1 and Twitter. We want to hear from you!
“I and my wife highly recommend Mortgage Supermart Singapore. They are professionals in every sense of the word. Everything was done in a very professional and timely manner. My emails were answered quickly and politely and they are always willing to go the extra mile, exceptional service and thumbs up.” – Mr Eugene Tan S.L.
Mortgage Supermart Singapore, Singapore's Leading Mortgage & Loans Brokerage consultancy firm is built for home owners, consumers, businesses and small medium enterprises to provide the best and finest financing solutions for your Property Mortgage Loan, Overseas Property Loan, HDB Home Loan, Business Financing and Working Capital, Term Loan, Business Micro Loan, Commercial and Industrial Property Loan, Invoice Finance and Machinery & Equipment financing.
As an Independent brokerage firm, you are always assured that we provide only 100 percent unbiased advices as we serve to always work for the maximum benefits of our clients.
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