STELLAService is an independent company that rates the customer service performance of online businesses.
Zumbrota, MN (PRWEB) October 09, 2012
WaterFilters.NET, a leading online supplier of water and air filters, has earned the prestigious STELLAService Award for maintaining high levels of customer service and providing an excellent shopping experience. As water and air quality declines around the world, WaterFilters.NET has met the increased demand for water filters and air filters with a commitment to the highest levels of customer service.
For several months, members of the STELLAService team posed as customers and evaluated many aspects of WaterFilters.NET’s order fulfillment and customer service standards. STELLAService is an unpaid service and uses its own funds to evaluate each site. According to their own website, “STELLAService is an independent company that rates the customer service performance of online businesses. You could say measuring service quality is an obsession of ours. So much so, we created the most robust evaluation methodology ever assembled — stress testing more than 300 different elements of the online customer experience.” WaterFilters.NET met or exceeded these criteria to earn a rating of Excellent.
After successfully meeting stringent requirements, WaterFilters.NET is eligible to display the STELLAService seal. According to stellaservice.com, “Our rating process is rigorous. So much so, that more than 50% of the companies we rate are NOT eligible to display the STELLAService seal. Only those online stores that make the customer experience a top priority across key service metrics and features are awarded the STELLAService seal. Stores that have been rated NOT APPROVED were found to generally offer a level of service that you may not be satisfied with.”
WaterFilters.NET wishes to thank all customers, employees, STELLAService team members, and fans of clean drinking water that made this achievement possible.
WaterFilters.NET is the leading online water filter superstore. Winner of the BBB Integrity Award, the STELLAService Award, and a Best Places to Work Winner, WaterFilters.NET is committed to healthy, safe drinking water and excellent prices, products, and service.