New York, NY (PRWEB) October 12, 2012
Lombardi Publishing Corporation, a 26-year-old consumer publisher that has served two million customers in 141 countries, questions the way in which online consumer protection sites are allowed to publish unverified customer complaints. In fact, Lombardi Publishing recently disproved and resolved a customer complaint that appeared on a popular consumer protection site.
While Lombardi Publishing acknowledges that it is important that consumer protection sites provide customers with an easily accessible platform with which to express themselves, the company states that it is equally as important to know that the information provided is accurate—this is often not the case.
“On September 29, 2012 a report was filed on a consumer protection web site by an individual who noted that a CD that accompanied a book he allegedly purchased from Lombardi Publishing Corporation would not work in his computer,” notes Rick Johnson, Senior Customer Service Manager for Lombardi Publishing. He continues, “Firstly, Lombardi Publishing does not publish books with CDs. Secondly, we did not publish the book in question. And thirdly, the issue was filed by an individual that is not on record as one of our customers!”
In its infancy, the Internet was considered the Wild West when it came to content. Anyone could publish anything they wanted—factual or not. While some aspects of the Internet have evolved to ensure the information they contain is accurate, it appears as though some consumer protection sites, in general, have not, according to Lombardi Publishing.
“The reputations of legitimate organizations around the world rely on consumer report sites to accurately portray their business practices. Honesty is integral not just for businesses, but also for potential customers. It’s pretty difficult to be an educated consumer when unchecked comments can be posted online,” says Johnson.
He adds, “Lombardi Publishing Corporation has received numerous testimonials from customers around the world regarding our products, services, and dedication to customer service excellence. If a company treats its customers right, they tend to be loyal. We take our customers’ opinions very seriously and strive to ensure they are treated with respect.”
Recounting the aforementioned incident, Johnson states that Lombardi Publishing took proactive steps to reach out and help this individual resolve his issue. Even though he was not one of Lombardi’s customers, the company treated him as if he was. In the end, Johnson says the individual realized Lombardi Publishing wasn’t ‘the company’ and offered his apologies, even providing an excellent testimonial.
Johnson concludes, “The only way to combat negative comments is to continue to provide the best customer service possible and treat customers with respect.”
Founded in 1986, Lombardi Publishing Corporation, which has served two million customers—and counting—in 141 countries, is one of the largest consumer information publishers in the world. For more information on Lombardi Publishing Corporation, and to get its popular Profit Confidential e-letter sent to you daily for free, visit http://www.profitconfidential.com. Or visit http://www.lombardipublishing.com/customer-service.html.