“We handle outsourced call center services for a variety of businesses including gaming, insurance, telecommunications, Internet services and financial services, so we rely on the data and network services from Rio."
Roseburg, Ore. (PRWEB) November 19, 2012
Rio Networks, a locally owned and operated data, phone and cloud services provider in Oregon, today announced it is providing Internet, phone and data services to First Call Resolution, a northwest-based call center services company.
“We have a transport ring that allows us to route calls through Rio to three of our sites,” said John Stadter, managing partner of First Call Resolution. “We use Rio’s SIP lines for our VOIP phone system and have a direct link between our offices.”
With 1000 employees and four offices, First Call Resolution needed an easy way to communicate between offices and to handle the demands of its customers. “We handle outsourced call center services for a variety of businesses including gaming, insurance, telecommunications, Internet services and financial services so we rely on the data and network services from Rio,” said Stadter.
“First Call Resolution is an excellent example of a customer who benefits from the quality of service of our high-speed network,” said Mark Bilton-Smith, president of Rio Networks. "From SIP trunking to enhanced VOIP services, John’s company depends on us to deliver communication solutions that help them provide exceptional customer service to their own clients.”
“There is a good relationship between our companies,” said Stadter. “Their responsiveness to our needs is a key feature that sets Rio apart. We remain happy,” he added.
About First Call Resolution
Headquartered in Roseburg, Ore., First Call Resolution provides a wide range of boutique, domestic-based call center, business process and social networking outsourcing solutions to most industries. Supporting more than 50 clients with nearly 1000 employees, FCR maintains four contact centers across southern Oregon. First Call Resolution is building a new class of high-quality, domestic-based contact center and business process outsourcing solutions, and our mission is to be the most respected outsourcing provider in the industry. To learn more, visit us at http://www.1callres.com or contact us at 541-957-8654.
About Rio Networks
Rio Networks is an Oregon owned and operated provider of leading edge business communication and cloud services including phone, email, data, Internet, and colocation. Coverage areas include Portland, Hillsboro, Oregon City, Woodburn, Salem, Albany, Corvallis, Eugene, Springfield, Redmond, Bend, La Pine, Roseburg, Grants Pass, Ashland and more. Rio Networks services the business communities of Oregon with an industry leading 96 percent customer satisfaction score. Rio Networks is wholly owned by the Cow Creek Umpqua Indian Tribe, based in Roseburg, Ore. Contact Rio Networks to learn how your business can benefit from a next generation network and cloud based technologies. You can find Rio Networks online at http://www.rionetworks.com or call 877-700-4746.