Atlanta, GA (PRWEB) November 20, 2012
Jacada, Inc., a leading global provider of customer service solutions designed to improve the customer experience, today announced that it has been chosen as the solution provider for a leading Latin American Telecom provider; one of the largest telephone companies in the region. Jacada will provide data integration and desktop automation capabilities to enhance the efficiency of the Telecom provider’s enterprise software.
"We are excited to begin this relationship with such a well-proven and respected company,” states Guy Yair, Jacada Co-Chief Executive Officer. “Their selection of Jacada’s customer interaction suite confirms the advantage of our solutions for the customer service marketplace.”
The company, known for offering some of the best customer service in their industry, will be deploying Jacada’s integration and process optimization technology aimed at improving the customer experience throughout the organization’s sales centers.
Under the new agreement, Jacada will provide the enterprise customer service software and will work with a systems integrator that has a local presence in the country to deliver the solution. Jacada’s products will optimize the effectiveness of sales interactions and provide automation to ensure that the customer’s orders are transacted and fulfilled without error and in a timely fashion.
Jacada solutions help organizations improve their customer experiences and reduce their operational costs. Jacada enables organizations to deliver advanced customer and agent interactions by implementing cutting‐edge mobile customer service solutions, agent desktops, and process optimization tools. Customers can benefit from an improved customer service experience at every touch point with the organization, whether at the call center, on the mobile or at the retail store. Jacada projects often deploy in less than six months, and our customers can often realize a complete return on investment within 12 months of deployment.
Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at http://www.Jacada.com.