New York, NY (PRWEB) December 05, 2012
Computer Generated Solutions(CGS), a leading global provider of technology solutions, today celebrates the 10-year anniversary of their offices in Romania. The locations deliver professional services to international partners throughout Europe and across the world.
“This milestone is a testament to the talented and innovative minds that drive all of our operations in Romania and continue to support CGS’s development throughout Europe,” said Phil Friedman, President and CEO of CGS. “We are greatly pleased with the success of our contact centers over the last ten years and remain committed to delivering high quality service offerings and solutions while continuing to grow with our European customers.”
The contact center locations in Bucharest, Sibiu, and Brasov, collectively known as CGS Romania, deliver an extensive range of inbound and outbound contact center solutions in 18 languages throughout Europe, North America, Africa, and the Middle East. These solutions include customer care, technical support, enterprise help desk, and other outsourced services.
CGS contact centers are staffed by highly educated, talented, and motivated agents. 95% of all agents hold or are actively pursuing a college degree and many of them speak two or three languages – some up to as many as five.
“Many of our employees are students or have just recently graduated and have developed their skills through intensive, specialized training,” said Vlad Sterescu, Country Manager for CGS Romania. "CGS employees speak over 18 languages and possess numerous technical skills, all of which require immense preparation and patience and contribute to our high customer satisfaction rates.”
In addition to the contact center, Romania is home to one of CGS’s software development centers, known as CGS Europe. Representing the European division of the company and located in Sibiu, it serves as the center for CGS IT solutions and activities as well as business solutions developed in conjunction with global partners such as Microsoft and IBM.
CGS continues to demonstrate their commitment to the region by serving as one of the top employers in all of Romania with over 3,000 employees and counting.
For almost 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through technology. Headquartered in New York City, CGS employs over 4,500 professionals in 20 offices in North America, Latin America, Europe and Asia. With global delivery capabilities, expertise across leading platforms and deep experience in multiple industries, CGS has become the IT partner of choice for thousands of organizations worldwide. CGS delivers a wide array of proprietary and third-party business applications, technology, business services and business process outsourcing solutions, including customer care, technical support and corporate learning & training. For more information please visit http://www.cgsinc.com and follow us on twitter at http://www.twitter.com/cgsinc.
About CGS Europe
Established in 2007, CGS Europe, a subsidiary of CGS Inc., is headquartered in Bucharest, Romania and serves Europe and North America. CGS Europe’s hybrid onshore, nearshore, and offshore development enables mid-market enterprises, Fortune 1000 companies, and government agencies to drive business transformation and improve operating performance by adapting and implementing advanced technologies—carried out by proven and highly skilled, cross-industry, multi-platform experts that are dedicated to customer satisfaction.
About CGS Romania
CGS Romania offers a comprehensive range of contact center services that go "Beyond the KPIs" to deliver custom-tailored solutions and highly personalized service that offers a fresh alternative to the one-size-fits all programs often found in the industry. CGS Contact Center Solutions helps the world's most recognized brands reduce costs and increase customer satisfaction by providing multi-channel, inbound and outbound services; including Customer Acquisition, Customer Care, Customer Retention & Recovery, Consumer Help Desk, Enterprise IT Support, BPO, and Channel Development. CGS is one of the largest employers in Romania, with multiple operations in Bucharest, Sibiu and Brasov. For more information, visit http://www.cgscontactcenter.com.