Cleveland, OH (PRWEB) December 07, 2012
Elite Information Services is proud to announce the launch of KnowYourCustomers.com, a new online tool helping businesses learn about their customers before a conflict occurs. In tough economic times, uncollectable debt, legal actions and collections situations are commonplace in business to consumer relationships. KnowYourCustomers.com provides businesses with access to reports, complaints, bill paying histories and more before entering into a contractual agreement.
John Covender, President and CEO of Elite Information Services and creator of KnowYourCustomers.com comments, “KnowYourCustomers is THE business resource for avoiding customers who do not pay. We’re pleased to offer this tool to help strengthen relationships between businesses and consumers.” KnowYourCustomers.com was developed to provide a fast and easy way for companies to get to know customers in advance of entering into a business agreement. Rental properties, service providers, contractors and other industries benefit from having information in advance of a contractual relationship with a potential customer.
The online tool at http://www.knowyourcustomers.com allows businesses to search a customer and see any issues that they may have had in the past with other service providers. Knowyourcustomers.com provides all the tools you need to search businesses, search individuals and file complaints so that you and other members avoid problem customers.
Covender shares, “Until now when you had an uncollectable debt there were several options to help collect: phone calls, letters, collections and legal actions and the good old write off. These methods cost additional time and money and rarely returned the desired result. Thanks to KnowYourCustomers.com, there is a new option.”
Additionally, the next time you reach an impasse with a customer, rather than using one of the expensive and time-consuming techniques like legal action or a third-party collections agency, you simply file a complaint with KnowYourCustomers.com. The process is simple and easy. Log on to http://www.knowyourcustomers.com and enter some basic information about the customer, the amount owed and a short description of the issue. Upon filing your complaint, your customer is sent an e-mail on your behalf notifying them they have been listed on the KnowYourCustomers.com website. Their status will then be listed as pending for thirty days giving your customer the option to respond to the complaint and attempt to resolve the issue. At the close of thirty days the customer’s status will change to a resolved or unresolved status.
The moment you file a complaint, your customer appears on the KnowYourCustomers.com website as a pending status. Their name is now on "The List", available to all other members to see. Covender adds, “We’ve seen many businesses become members of a vast growing business community of service providers who, through the sharing of information, will help each other to avoid customers with a history of not paying their bills, and report those customers to the KnowYourCustomers.com database.
As a member of this community, when you are called out on a job, you simply enter the potential customer's name and address into the website and, within seconds, you will have a listing of any past nonpayment issues involving that potential customer.
KnowYourCustomers.com is a service provided by Elite Information Services. For more information, please contact John Covender at 440-213-1919 or visit http://www.knowyourcustomers.com.