Seattle, WA (PRWEB) December 13, 2012
Cycle30 (http://www.cycle30.com), provider of hosted order-to-cash billing services, announced today that it has developed a suite of flexible Commercial Business Billing software solutions specifically designed to address the needs of cable operators to successfully manage and execute both business and advanced services. The solutions will allow operators to quickly take advantage of new revenue sources from commercial accounts that had heretofore been too complex to handle.
Cable operators, particularly smaller operators, have increasingly been challenged in the management and execution of services to the business community. Product Catalogues for Commercial Accounts are much more complex, with the required setup, configuration, provisioning, selection of devices, taxation, duration and fees of the Agreement for commercial billing equally more complex. Many of the traditional billing platforms currently used by smaller operators are not equipped to manage this complexity and needed flexibility. In addition, commercial accounts tend to have higher expectations from their service providers than residential customers—they are more educated in the services they receive and are less forgiving with service/billing errors. Cycle30 estimates that for some operators, up to 10% in revenue potential from commercial services are currently being “left on the table” due to the back office issue.
The new, innovative Cycle30 solutions use some of the most intuitive and flexible front-end web interfaces in the billing business today and combines them with applications specifically designed for Commercial Services to enable operators a quick-to-market solution. In addition, Cycle30’s cable operator heritage—the company was spun out of and is currently owned by cable operator GCI—brings a level of industry understanding and emphasis on customer service unsurpassed by any other billing provider.
“Cable operators are all heavily incented to take advantage of the Commercial Services revenue potential within their service areas but many are being hamstrung by back office limitations,” said Jim Dunlap, president of Cycle30. “We have spent the past ten years in refining our business commercial billing solutions by developing applications specifically designed for Commercial Services billing—including Orders, Provisioning, Workflow, Billing, Product Catalog, Customer hierarchies, taxation and the like. Cycle30 has taken the complex and made it very simple for the operator to understand and execute.”
Unlike with residential services, not every Commercial Services customer's purchase of products and services is the same. The result is that there is much more detail involved in building and configuring the Product Catalog. Customer hierarchies can get very complex as well; for example, in larger commercial customer accounts, the relationship between a paying “parent” entity, such as a state, and non-paying “child” entity, such as a department, can go thousands deep and wide, creating a daunting challenge for current billing systems.
Operators that choose the Cycle30 solution can more easily enforce business rules, cross-sell and bundle services, and anticipate customer needs across all product offerings. Cycle30 also simplifies work for customer service representatives, who can sell, order, provision, monitor and manage all communications services in one system, with a complete view of any customer’s existing products and services.
Cycle30 provides completely hosted order-to-cash billing for cable, telecommunications and machine-to-machine services in North America. The Cycle30 platform includes customer management, service fulfillment, billing and revenue management, service assurance, integrations, and business intelligence. Cycle30, a subsidiary of General Communications Inc. (GCI), is headquartered in Seattle and operates data centers across the U.S.