Aventura, FL (PRWEB) December 19, 2012
Telax Hosted Call Center announces an enhancement to provide increased security options for PCI compliance on their cloud-based contact center software.
The Payment Card Industry Data Security Standard (PCI DSS) is a proprietary information security standard for organizations that handle cardholder information. Telax’s ability to support its clients who preform credit card transactions, via their hosted contact center solution, has increased with the introduction of a new security enhancement.
In addition to automatically encrypting all call recordings, Telax’s hosted solution now allows credit card information to be excluded from call recordings. Clients using Telax’s Call Center Agent (CCA) are now able to pause a call’s recording through the software itself. Agents can-pause the recording function while a customer is communicating sensitive credit card information and then -continue recording once the sensitive information has been relayed. As mandated by PCI DSS 2.0, the call recordings are encrypted and stored following CSAE16/SSAE 16 SOC 1 audited policies and procedures.
“We are pleased to introduce this enhancement that complies with section 3.2 of PCI DSS security and storage prerequisites,” says Vladimir Pereira – Chief Architect, “anything we can do to help our clients is a win-win situation, and we’re always looking for ways to improve their experience and their ease of maintaining compliance with critical industry standards.”
Telax Hosted Call Center, established in 1999, empowers contact centers to fulfill their key purpose: creating happy customers. With more functionality than traditional hardware, at a fraction of the cost, Telax clients get a customizable, easy-to-use hosted call center solution that includes responsive day-to-day support and no long-term contracts. Feature capabilities include: multi-channel ACD, self-service IVR, workforce management, recordings, reports, CRM integration, social media and more. The simplicity delivered by Telax Hosted Call Center enables clients like: Best Buy, Johnson & Johnson, CI Investments, Health Canada and the GSA, to reduce costs and improve efficiency, so they can do more with their most critical resource: people.