Fort Wayne, IN (PRWEB) February 22, 2012
JabberboxTM Designs, makers of the Jawbox case for BluetoothTM headsets, announces that its Facebook business page was recently taken down. Communications from Facebook indicate the page was removed due to alleged patent or copyright infringement issues. According to the social-media giant's help page on the topic, their policy on removing alleged copyright or infringement material does not allow for rebuttal from the alleged. Instead, pages are taken down after a brief complaint form is completed. The form requests only the complainant’s name and contact information. No information on the alleged violation is requested. It is not clear if Facebook makes any attempts to verify and validate the identity of the complainant. According to an article originally published in the Huffington Post last April, at least a seven other companies including tech company Ars Technica have had their Facebook pages removed for similar reasons.
"Facebook’s policy appears to be prone to hacker attack and is an easy backdoor hack because of Facebook's weak policy", says Jabberbox’s co-founder Chad Hankee. Redmond Pie, another tech blog afflicted by the same misguided policy, confirmed in an April 2011 article on their blog, “Facebook probably has tried to keep their policies self protective. They simply disable access to any content that is under any sort of conflict and don’t restore it unless one of the parties prevail in court. What if one of the parties is a person that is unreachable like it was in our case?”
Facebook responded to Ars Technica, Redmond Pie and other complaints, that they would look into the problem, and last spring, their pages were restored.
Facebook released the following comment:
"We have invested significant resources into creating a dedicated team that uses specialized tools, systems and technology to review and properly handle intellectual property notices. This system evaluates a number of factors when deciding how to respond and, in many cases, we require the reporter to provide additional information before we can take action. As a result of these efforts, the vast majority of intellectual property notices that we receive are handled without incident. Of course, no system is perfect and we are always striving to improve our practices. As such, we will be considering the results of our investigation into this matter as we continue to refine our systems and procedures."
Jabberbox’s experience seems to verify that Facebook has done little to revise their procedures. After multiple attempts both by e-mail and telephone to understand why the complaint was filed, Facebook responded with contact information about the complainant; however, the contact information given by them is from an unreachable party. Facebook representatives have informed Jabberbox that the complainant must agree that any allegations of infringement have been satisfied prior to re-posting Jabberbox’s page, however, without valid contact information to reach the third party; it is unclear if the issue will ever be resolved.
Jabberbox Designs has taken the required steps to resolve this issue with Facebook, but since the complaintor is unreachable, it lies in the hands of Facebook to unban the Jabberbox Designs Facebook page.