FactFinder enables Raymond James to optimize our problem resolution process
Research Triangle Park, NC (PRWEB) April 02, 2012
BlueStripe Software, a leader in application and transaction monitoring for IT Operations, today announced that Raymond James Financial will use FactFinder, BlueStripe’s transaction monitoring solution, to ensure that production applications meet appropriate transaction service levels. Raymond James will use FactFinder to proactively monitor transaction performance and more effectively troubleshoot production outages, as well as certify new applications before deployment.
In the past, an application outage or slowdown would cause Raymond James’ Application Services team to pull technology experts from multiple IT disciplines off other critical projects to triage the problem. With FactFinder, the Application Services team now has a view of how infrastructure components contribute to transaction and application performance, enabling the team to quickly triage application issues and then assign remediation to the appropriate group.
“Too many people were spending too much time to diagnose availability and performance issues,” said Grace Winter, Senior Manager of Application Services. “FactFinder enables Raymond James to optimize our problem resolution process, having the Application Services team solve problems without calling in a set of domain experts, dramatically reducing the time and manpower needed to solve problems.”
FactFinder is an integral part of the whole application lifecycle at Raymond James. In addition to monitoring production transactions, FactFinder will also be used in pre-production testing environments.
“Maintaining high application reliability and stability is our main focus,” added Winter. “With FactFinder in development and QA environments, we can proactively eliminate potential problems before roll-out and greatly reduce the number of application incidents.”
FactFinder delivers hop-by-hop visibility of enterprise applications by automatically following transactions in real-time, wherever they go – across tiers, across platforms and across architectures – even into virtual machines, private cloud and third party services. FactFinder does all this without code changes or complex user configuration and can be up and running on application systems, no matter how complex, in minutes rather than days or weeks.
“We’re excited that BlueStripe is a key part of Raymond James’ application delivery process for critical business transactions,” said Chris Neal, CEO of BlueStripe Software. “FactFinder helps support teams by connecting transactions to the infrastructure and guiding the team to problem resolution. By using FactFinder across the application lifecycle, Raymond James can leverage that connection to prevent future problems from occurring in the first place.”
About BlueStripe Software
BlueStripe Software provides the next generation of transaction performance management solutions. BlueStripe’s flagship product, FactFinder, is the only solution with automated application management and transaction monitoring in a single product so that IT Operations & Support teams can monitor and manage complete application system and transaction performance, 24x7 - across any platform: physical, virtual, or cloud. Headquartered in North Carolina’s prestigious Research Triangle Park (RTP), BlueStripe was founded by successful IT Software startup veterans. For additional information, please visit http://bluestripe.com.
About Raymond James Financial, Inc.
Raymond James Financial is a Florida-based diversified holding company providing financial services to individuals, corporations and municipalities through its subsidiary companies. Its three principal wholly owned broker/dealers, Raymond James & Associates, Raymond James Financial Services and Raymond James Ltd. have approximately 5,400 financial advisors serving 2 million accounts in 2,400 locations throughout the United States, Canada and overseas. In addition, total client assets are approximately $289 billion, of which approximately $38 billion are managed by the firm’s asset management subsidiaries.