Recent surveys conducted by independent authorities on the web revealed the quality of the customer support service that Singapore Host has been providing for the last three years, and they have been strongly positive.
Singapore, Singapore (PRWEB) January 22, 2013
Just less than a month ago, Singapore Host was declared as being one of the fastest growing web hosting companies based in Singapore. With a state-of-the-art data center facility equipped with the latest green technology and networking systems, Singapore Host has positioned itself quite strategically within the web hosting industry. Their focus on quality services accompanied with the provision of excellent customer support is what sets them apart from other similar companies.
Not a company to rest on its laurels, Singapore Host has planned a long-term strategy to improve upon its existing customer support systems. The integration of Matthew Leong within the company does not come as a surprise, especially when considering the fact that Singapore Host has dedicated a lot of time and resources on customer support management. When asked about how he viewed his appointment as Deputy Manager of Customer Support, Matthew Leong was quite candid in his explanation.
"As a person who keeps his ear to the ground, I have known about and have heard good things about Singapore Host for quite some time now. Recent surveys conducted by independent authorities on the web revealed the quality of the customer support service that Singapore Host has been providing for the last three years, and they have been strongly positive. I am very grateful to Robert, VP Sales of Singapore Host, for giving me the chance to become part of this extremely professional team of people."
A statement issued by Robert about Matthew's induction into the team expounded on Matthew's past experience with other companies in a similar capacity.
"Matthew has worked with a number of leading cloud hosting companies in the past, as a part of their customer support team. He has been instrumental in coming up with practical ideas to improve the level of customer service, so that the individual needs of consumers can be met more efficiently. In several companies that he has worked for, Matthew has also been noted for being a miracle worker when it comes to setting up processes and scouting for highly competent and efficient customer support staff."
Although Matthew Leong has a Degree in Business Administration, his resume is filled with vast experience for customer support management. His focus on using information technology to service the needs of consumers in an efficient manner is what attracted Singapore Host to him, and made him stand out from his peers.
Currently, Singapore Host already has an extremely efficient customer support system that allows clients to be able to leave a support ticket, or open up a live chat session on the website. Every support ticket is assigned to an individual support representative who then contacts the customer and follows up on the support incident. Moreover, besides their customer support team, Singapore Host has also created an efficient self-service process by providing informative articles on their website to help both the average and advanced user in dealing with common issues regarding web hosting.
It is hoped by the company that Matthew's induction will lead to an improvement of the existing customer support system, which is not just good for the company, but also a great sign for customers who will now be provided with even better customer support.