Dallas, TX (PRWEB) January 07, 2013
Support Dynamo, brought to you by PluginDynamo.com, is one of the premiere Plugins for WordPress Support Systems and the company is announcing that they are releasing new features to the Support Dynamo built in Knowledge Base. As part of the support system, these features will allow WordPress users to improve the service they provide to their customer's support requests.
To help boost the effectiveness of a company’s customer service efforts, Support Dynamo's Knowledge Base system will enhance the experience of customers who are in need of support. The Support Dynamo Knowledge Base Plugin allows visitors to get the information they need directly from pre-written responses crafted from the most common customer service questions.
Webmasters can quickly add new trending questions to the Knowledge Base Plugin to help reduce the amount of Support Tickets. Users will also find that the system allows them to clone and edit the question from incoming Support Tickets, allowing their customers to have more up-to-date information.
One of the new features released in this Plugin update is the ability to receive weekly e-mail based reports. In these reports, the webmasters will have the chance to review the most viewed questions as well as the entire list of questions customers searched for and how helpful customers found each WordPress Knowledge Base Article. This information can be used to improve the Knowledge Base Articles to reduce the total number of support tickets.
Wesley Williams, Managing Partner of PluginDynamo.com said, “Support Dynamo continues to look for new ways to assist our customers in delivering the best customer service experience possible. We found these detailed reports give website owners the tools they need to do just that.”
About Plugin Dynamo:
Established in 2010, Plugin Dynamo is a Dallas based website that focuses on new and original WordPress Plugins that come from internal needs to common WordPress problems and are designed to better serve their customers.
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